Title: Re: [otrs] FW: Trouble with Windows

YOU ARE GREAT.  First time it has worked ever in 4 tries.  Thank you very much

 

 

Brett Gruchow

Infrastructure Systems Engineer
[EMAIL PROTECTED]
Office: 608-441-0400 ext. 657
Mobile: 608-345-9791
Fax: 608-441-0101

MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719
www.myweather.net

 

 


From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel
Sent: Wednesday, June 14, 2006 3:43 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] FW: Trouble with Windows

 

This is in your MYSQL configuration.. A file called my.cnf should have those defaults..


On 6/14/06 4:36 PM, "Brett Gruchow" <[EMAIL PROTECTED]> wrote:

I am not seeing anything about either MYISAM or INNODB in either config.pm or defaults.pm
 

  
Brett Gruchow Infrastructure Systems Engineer
[EMAIL PROTECTED]
Office: 608-441-0400 ext. 657
 
Mobile: 608-345-9791
 
Fax: 608-441-0101   
  
<http://www.myweather.net/>   MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719
 
www.myweather.net   
  
 


From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel
Sent: Wednesday, June 14, 2006 3:28 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] FW: Trouble with Windows

Default storage engine should be MYISAM and not INNODB.  Can you check your cnf file and make sure that its not defaulting to INNODB?


On 6/14/06 2:23 PM, "Brett Gruchow" <[EMAIL PROTECTED]> wrote:
Okay got passed that problem, and now I have
 
Create Database (2/4)

  Creating database 'otrs':   done.   
     
 
  Creating tables 'otrs-schema.mysql.sql':   done.   
     
 
  Inserting Inital inserts 'initial_insert.sql':   done.   
     
 
  Foreign Keys 'otrs-schema-post.mysql.sql':   false! :-(   
  ---==> Can't create table '.\otrs\#sql-190_57c.frm' (errno: 150)  

Does anyone know how to get around this?
 

  
Brett Gruchow Infrastructure Systems Engineer
[EMAIL PROTECTED]
Office: 608-441-0400 ext. 657
 
Mobile: 608-345-9791
 
Fax: 608-441-0101   
   <http://www.myweather.net/>  
MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719
 
www.myweather.net   
  



From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]>  On Behalf Of Andy Lubel
Sent: Wednesday, June 14, 2006 12:46 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] FW: Trouble with Windows

For starters, go to your config.pm and change the part that says “
/var/log/” To the directory you want to log to using windows drive letters etc.. c:\otrs\var\log

Have you at least tried that?


On 6/14/06 1:08 PM, "Brett Gruchow" <[EMAIL PROTECTED]> wrote:

 

  
Brett Gruchow Infrastructure Systems Engineer
[EMAIL PROTECTED]
Office: 608-441-0400 ext. 657
 
Mobile: 608-345-9791
 
Fax: 608-441-0101   
   <http://www.myweather.net/>
MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719
 
www.myweather.net   
  



From: Brett Gruchow
Sent: Tuesday, June 13, 2006 10:21 PM
To: '[EMAIL PROTECTED]'
Subject: FW: Trouble with Windows

 
Okay,
 
This is like my fourth or fifth attempt at getting OTRS installed on IIS6 and window server 2003.  I asked this question before about getting this error.

Can't write /var/log/otrs.log: No such file or directory << ERROR: OTRS-Installer-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Jun 13 19:53:04 2006 Message: No existing template directory found ('/Kernel/Output/HTML/Standard')! Check your Home in Kernel/Config.pm Traceback (992): Module: Kernel::Output::HTML::Generic::new (v1.197) Line: 180 Module: C:\WebSites\otrs\bin\cgi-bin\installer.pl (v1.16) Line: 71 [Tue Jun 13 19:53:04 2006] installer.pl: No existing template directory found ('/Kernel/Output/HTML/Standard')! Check your Home in Kernel/Config.pm at C:/WebSites/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 1028. Content-type: text/html

Someone told me how to change the config.pm to make it work on windows.  I need that information again as I don’t seem to have that e-mail.
 
Also any other help would be useful as I have never gotten this to work correctly, and I need it running if possible by midday tomorrow.


  
Brett Gruchow Infrastructure Systems Engineer
[EMAIL PROTECTED]
Office: 608-441-0400 ext. 657
 
Mobile: 608-345-9791
 
Fax: 608-441-0101   
   <http://www.myweather.net/>
MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719
 
www.myweather.net   
    


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