Im running on MAC OSX so I cant be too much help without trying a windows install myself ;)
On 6/14/06 5:28 PM, "Brett Gruchow" <[EMAIL PROTECTED]> wrote:
The funny thing is that I set OTRS up as its own domain, so we log in by going otrs.DOMAN.com and the index.pl comes up just fine. It is only when I click login that it has problems.
Brett Gruchow Infrastructure Systems Engineer
[EMAIL PROTECTED]
Office: 608-441-0400 ext. 657
Mobile: 608-345-9791
Fax: 608-441-0101
<http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719
www.myweather.net
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Lubel
Sent: Wednesday, June 14, 2006 4:15 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] FW: Trouble with Windows
:) now apache has problem -
Make sure and check the documentation but assuming you have mod_cgi/mod_perl installed just make sure that apache config file (httpd.conf) has
AddHandler cgi-script cgi
As well as -
DirectoryIndex to include index.cgi
HTH,
Andy Lubel
PS – I feel the documentation is incomplete, things like this are assumed.. But not the default in every system.
On 6/14/06 4:57 PM, "Brett Gruchow" <[EMAIL PROTECTED]> wrote:
Okay now when I try and log in, after click the login button, it is asking me to download the index.pl file. I still know something I am doing is wrong.
Brett Gruchow Infrastructure Systems Engineer
[EMAIL PROTECTED]
Office: 608-441-0400 ext. 657
Mobile: 608-345-9791
Fax: 608-441-0101
<http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719
www.myweather.net
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> On Behalf Of Brett Gruchow
Sent: Wednesday, June 14, 2006 3:54 PM
To: User questions and discussions about OTRS.org
Subject: RE: [otrs] FW: Trouble with Windows
YOU ARE GREAT. First time it has worked ever in 4 tries. Thank you very much
Brett Gruchow Infrastructure Systems Engineer
[EMAIL PROTECTED]
Office: 608-441-0400 ext. 657
Mobile: 608-345-9791
Fax: 608-441-0101
<http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719
www.myweather.net
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> On Behalf Of Andy Lubel
Sent: Wednesday, June 14, 2006 3:43 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] FW: Trouble with Windows
This is in your MYSQL configuration.. A file called my.cnf should have those defaults..
On 6/14/06 4:36 PM, "Brett Gruchow" <[EMAIL PROTECTED]> wrote:
I am not seeing anything about either MYISAM or INNODB in either config.pm or defaults.pm
Brett Gruchow Infrastructure Systems Engineer
[EMAIL PROTECTED]
Office: 608-441-0400 ext. 657
Mobile: 608-345-9791
Fax: 608-441-0101
<http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719
www.myweather.net
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> <mailto:[EMAIL PROTECTED]> On Behalf Of Andy Lubel
Sent: Wednesday, June 14, 2006 3:28 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] FW: Trouble with Windows
Default storage engine should be MYISAM and not INNODB. Can you check your cnf file and make sure that its not defaulting to INNODB?
On 6/14/06 2:23 PM, "Brett Gruchow" <[EMAIL PROTECTED]> wrote:
Okay got passed that problem, and now I have
Create Database (2/4)
Creating database 'otrs': done.
Creating tables 'otrs-schema.mysql.sql': done.
Inserting Inital inserts 'initial_insert.sql': done.
Foreign Keys 'otrs-schema-post.mysql.sql': false! :-(
---==> Can't create table '.\otrs\#sql-190_57c.frm' (errno: 150)
Does anyone know how to get around this?
Brett Gruchow Infrastructure Systems Engineer
[EMAIL PROTECTED]
Office: 608-441-0400 ext. 657
Mobile: 608-345-9791
Fax: 608-441-0101
<http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719
www.myweather.net
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> <mailto:[EMAIL PROTECTED]> <mailto:[EMAIL PROTECTED]> On Behalf Of Andy Lubel
Sent: Wednesday, June 14, 2006 12:46 PM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] FW: Trouble with Windows
For starters, go to your config.pm and change the part that says “/var/log/” To the directory you want to log to using windows drive letters etc.. c:\otrs\var\log
Have you at least tried that?
On 6/14/06 1:08 PM, "Brett Gruchow" <[EMAIL PROTECTED]> wrote:
Brett Gruchow Infrastructure Systems Engineer
[EMAIL PROTECTED]
Office: 608-441-0400 ext. 657
Mobile: 608-345-9791
Fax: 608-441-0101
<http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719
www.myweather.net
From: Brett Gruchow
Sent: Tuesday, June 13, 2006 10:21 PM
To: '[EMAIL PROTECTED]'
Subject: FW: Trouble with Windows
Okay,
This is like my fourth or fifth attempt at getting OTRS installed on IIS6 and window server 2003. I asked this question before about getting this error.
Can't write /var/log/otrs.log: No such file or directory << ERROR: OTRS-Installer-10 Perl: 5.8.8 OS: MSWin32 Time: Tue Jun 13 19:53:04 2006 Message: No existing template directory found ('/Kernel/Output/HTML/Standard')! Check your Home in Kernel/Config.pm Traceback (992): Module: Kernel::Output::HTML::Generic::new (v1.197) Line: 180 Module: C:\WebSites\otrs\bin\cgi-bin\installer.pl (v1.16) Line: 71 [Tue Jun 13 19:53:04 2006] installer.pl: No existing template directory found ('/Kernel/Output/HTML/Standard')! Check your Home in Kernel/Config.pm at C:/WebSites/otrs/bin/cgi-bin/../../Kernel/Output/HTML/Generic.pm line 1028. Content-type: text/html
Someone told me how to change the config.pm to make it work on windows. I need that information again as I don’t seem to have that e-mail.
Also any other help would be useful as I have never gotten this to work correctly, and I need it running if possible by midday tomorrow.
Brett Gruchow Infrastructure Systems Engineer
[EMAIL PROTECTED]
Office: 608-441-0400 ext. 657
Mobile: 608-345-9791
Fax: 608-441-0101
<http://www.myweather.net/> MyWeather, LLC, 401 Charmany Drive, Suite 200, Madison, WI 53719
www.myweather.net
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