Re: [otrs] Going directly to OTRS

[Priyadarsan Roy]

Joe Fusco wrote: I have OTRS installed on a SuSE 10.1 system.  I just completed the installation and have installed a single user, myself.   The host name of the system is web1.domain.com.  I have a DNS record for helpdesk.domain.com that points to the IP address of this system.  When I go to helpdesk.domain.com, I get the default Apache “It Works!” page.  How do I direct traffic from helpdesk.domain.com directly to OTRS?   Keep in mind that I am also planning on setting up a project management service and will want project.domain.com to direct to that site so updating the DocumentRoot in the Apache config is not the way I want to go. Hi Joe, As Andy mentioned you need to configure otrs as a virtual host in your Apache. all you have to do to put a file with the contents <VirtualHost *>         ServerAdmin [EMAIL PROTECTED]         ServerName helpdesk.domain.com         ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" # assuming you have otrs installed in /opt/otrs/         Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"         DocumentRoot /opt/otrs/var/httpd/htdocs/         <Directory /opt/otrs/var/httpd/htdocs>               Options FollowSymLinks               AllowOverride None         </Directory> </VirtualHost> And restart your Apache server. And you will have otrs working. Hope this helps, PD

_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/