Do you have two agent accounts both with the same email address and that both have the queue under My Queues?
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gustavo Nuñez Sent: Wednesday, July 26, 2006 10:06 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Problem duplicated Notification for any action Hello I looking in Admin Auto Response <-> Queue, but I don´t have any asociation for autoresponses and queues. There are my screen: Opciones Colas Respuestas Automaticas Eduardo <http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=2> -nada- General <http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=5> -nada- Imprenta <http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=4> -nada- Internet <http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=1> -nada- Sistemas <http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=3> -nada- Web Hosting <http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=6> -nada- I new user, I intall otrs and upgrade to otrs2. Pherhaps this make a problem. Very Thank, other suggest???? Gustavo Seigafuse, Mike escribió: >Did you check under the admin screens and look at Auto Response <-> Queue? > >Perhaps you have multiple auto responses defined? > > > >-----Original Message----- >From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gustavo Nuñez >Sent: Wednesday, July 26, 2006 9:41 AM >To: User questions and discussions about OTRS.org >Subject: [otrs] Problem duplicated Notification for any action > >Please, help my with this problem. I sent this problem, before, but not >have a responses. > >I clearing the problem: >For any action, otrs send two Notification identical (duplicated) to >users or client. >For example i create a tk from my queue and i recive this mails subject: > >Re: [Ticket#200607261000015] Notificacion de Nuevo Ticket! (General) >Re: [Ticket#200607261000015] Notificacion de Nuevo Ticket! (General) > >I view logs from mail server and Real otrs sent two mails. >I find the problem, but not view. >Thanks. >Gustavo >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support orr consulting for your OTRS system? >=> http://www.otrs.com/ > > > > >This email may contain material that is confidential, privileged and/or >attorney work product for the sole use of the intended recipient. Any review, >reliance or distribution by others or forwarding without express permission is >strictly prohibited. If you are not the intended recipient, please contact the >sender and delete all copies. > > >------------------------------------------------------------------------ > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support orr consulting for your OTRS system? >=> http://www.otrs.com/ > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ This email may contain material that is confidential, privileged and/or attorney work product for the sole use of the intended recipient. Any review, reliance or distribution by others or forwarding without express permission is strictly prohibited. If you are not the intended recipient, please contact the sender and delete all copies.
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