Re: [otrs] Problem duplicated Notification for any action

Gustavo Nuñez Wed, 26 Jul 2006 07:52:28 -0700

I check the cron, but, the problem, I think... the problem ocurs at thecreate tk time, not at the time of cron.......I think...

I have a Debian testing, intall otrs 2.0.4 from apt-get.
In crontab have (is default):
cron.d/     cron.daily/
astroboy:~# cd /etc/cron.d/
astroboy:/etc/cron.d# ls -ltr otrs_*
-rw-r--r--  1 root root 388 2005-03-06 10:36 otrs_unlock
-rw-r--r--  1 root root 405 2005-03-06 10:36 otrs_session
-rw-r--r--  1 root root 389 2005-03-06 10:36 otrs_rebuild_ticket_index
-rw-r--r--  1 root root 534 2005-03-06 10:36 otrs_postmaster
-rw-r--r--  1 root root 385 2005-03-06 10:36 otrs_pending_jobs
-rw-r--r--  1 root root 406 2005-03-06 10:36 otrs_generic_agent-database
-rw-r--r--  1 root root 617 2006-03-05 10:55 otrs_generic_agent
-rw-r--r--  1 root root 529 2006-03-05 10:55 otrs_fetchmail
-rw-r--r--  1 root root 287 2006-07-24 11:17 otrs_aaa_base
-rw-r--r--  1 root root 395 2006-07-26 10:08 otrs_postmaster_pop3
astroboy:/etc/cron.d# cat otrs_unlock

35 * * * * otrs test -x $HOME/bin/UnlockTickets.pl &&$HOME/bin/UnlockTickets.pl --timeout >> /dev/null


astroboy:/etc/cron.d# cat otrs_session

55 */2 * * * otrs test -x $HOME/bin/DeleteSessionIDs.pl &&$HOME/bin/DeleteSessionIDs.pl --expired >> /dev/null


astroboy:/etc/cron.d# cat otrs_rebuild_ticket_index

01 01 * * * otrs test -x $HOME/bin/RebuildTicketIndex.pl &&$HOME/bin/RebuildTicketIndex.pl >> /dev/null


astroboy:/etc/cron.d# cat otrs_postmaster

10 0 * * * otrs test -x $HOME/bin/otrs.cleanup && $HOME/bin/otrs.cleanup>> /dev/null


astroboy:/etc/cron.d# cat otrs_pending_jobs

45 */2 * * * otrs test -x $HOME/bin/PendingJobs.pl &&$HOME/bin/PendingJobs.pl >> /dev/null


astroboy:/etc/cron.d# cat otrs_generic_agent-database

*/10 * * * * otrs test -x $HOME/bin/GenericAgent.pl &&$HOME/bin/GenericAgent.pl -c db >> /dev/null


astroboy:/etc/cron.d# cat otrs_generic_agent

*/20 * * * * otrs test -x $HOME/bin/GenericAgent.pl &&$HOME/bin/GenericAgent.pl >> /dev/null


astroboy:/etc/cron.d# cat otrs_fetchmail
astroboy:/etc/cron.d# cat otrs_aaa_base
astroboy:/etc/cron.d# cat otrs_postmaster_pop3

Seigafuse, Mike escribió:

What platform and version?  Is there a chance you have the OTRS cron jobs 
scheduled multiple times?

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gustavo Nuñez
Sent: Wednesday, July 26, 2006 10:26 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Problem duplicated Notification for any action

Thanks Mike:
agent accounts are users?

I have 5 users in the system, and all have a diferent e-mail, but sharequeue.recibe two mails to same user, two mails with this text, where Gustavois the one user, for example:


Hola Gustavo,
Hay un Nuevo Ticket en "General"!
Systema de Tickets MG escribio:
--

prueba

--
Gustavo Nuñez --
--

--

Notificacion automatica.


Thanks
Gustavo

Seigafuse, Mike escribió:

Do you have two agent accounts both with the same email address and that both 
have the queue under My Queues?

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gustavo Nuñez
Sent: Wednesday, July 26, 2006 10:06 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] Problem duplicated Notification for any action

Hello
I looking in Admin Auto Response <-> Queue, but I don´t have anyasociation for autoresponses and queues.
There are my screen:
Opciones
Colas   Respuestas Automaticas
Eduardo<http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=2>-nada-General<http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=5>-nada-Imprenta<http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=4>-nada-Internet<http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=1>-nada-Sistemas<http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=3>-nada-Web Hosting<http://192.168.1.7/otrs/index.pl?Action=AdminQueueAutoResponse&Subaction=Change&ID=6>-nada-
I new user, I intall otrs and upgrade to otrs2. Pherhaps this make aproblem.
Very Thank, other suggest????
Gustavo

Seigafuse, Mike escribió:
Did you check under the admin screens and look at Auto Response <-> Queue?

Perhaps you have multiple auto responses defined?



-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gustavo Nuñez
Sent: Wednesday, July 26, 2006 9:41 AM
To: User questions and discussions about OTRS.org
Subject: [otrs] Problem duplicated Notification for any action
Please, help my with this problem. I sent this problem, before, but nothave a responses.
I clearing the problem:
For any action, otrs send two Notification identical (duplicated) tousers or client.
For example i create a tk from my queue and i recive this mails subject:

Re: [Ticket#200607261000015] Notificacion de Nuevo Ticket! (General)
Re: [Ticket#200607261000015] Notificacion de Nuevo Ticket! (General)

I view logs from mail server and Real otrs sent two mails.
I find the problem, but not view.
Thanks.
Gustavo


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