Hello list!
As I'm figuring out how to implement OTRS into my existing IT
Environment, I was thinking that my users would be getting quite
confused if they should be able to have "many" buttons in their console.
Now, I'm asking: is it possible to leave the customers' just the ability
to create NEW TICKETS? No Prefs, no open ticket views, or similar...
Thanks
--
----------------------------------
Boniforti Flavio
Provincia del Verbano-Cusio-Ossola
Ufficio Informatica
Tecnoparco del Lago Maggiore
Via dell'Industria, 25
28924 Verbania
----------------------------------
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/
