hello all
sorry im new to otrs im having problem installing it on a 64 bit linux
system ... i keep getting mysql error not being able to connect .. and
sometime apache doesnt work ...... i did get it all going before but
when i got to creating the data base threw the web browser i get access
denied error .... so i formated the hard drive started again agter
couple of week's .. anways will anyone please be able to quid me threw
it more easily ? i am fallowing the instruction but have data base
connection errors .. thanks
James Dehnert wrote:
On Aug 7, 2006, at 8:42 AM, Nils Breunese (Lemonbit Internet) wrote:
Boniforti Flavio wrote:
As I'm figuring out how to implement OTRS into my existing IT
Environment, I was thinking that my users would be getting quite
confused if they should be able to have "many" buttons in their
console.
Now, I'm asking: is it possible to leave the customers' just the
ability to create NEW TICKETS? No Prefs, no open ticket views, or
similar...
I would just let your customers send an e-mail to the OTRS system.
See chapter 7.2 in the manual
(http://doc.otrs.org/2.0/en/html/x1244.html) for more information.
Nils Breunese.
If they ask for more interaction, you can point them to the web
interface on a user by user basis. My users find the FAQ area pretty
helpful, and several folks like to track their cases (especially the
longer more complex cases)
Thanks,
Zeke
--
James "Zeke" Dehnert
mailto:[EMAIL PROTECTED]
Phone: +1 707.546.6620 Fax: +1 707.546.6715
"Life is racing, everything else is just waiting"
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