Anyone?
Possibly, add an extra calendar 'day' e.g. "50" to the calendar and tie it
somehow to reflect a 'HOLD'? That way, the ticket is not aging under
special circumstances.
Thanks in advance.
=====================================
From: "s taylor" <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
To: otrs@otrs.org
Subject: [otrs] How to 'stop the clock' during a 'HOLD' status?
Date: Mon, 24 Jul 2006 23:49:59 -0400
Hello.
I plan to add a 'HOLD' status (state type) but would like the clock to stop
similar to that used for vacation days.
Does anyone have any suggestions?
Thanks in advance.
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support orr consulting for your OTRS system?
=> http://www.otrs.com/
