I would also want to know more regarding this issue, do I just put the line in /opt/otrs/Kernel/Config.pm, and how would the system know who are the ticket supervisor
Sorry, I'm new to otrs. I just enabled the Watcher feature and then the agents can subscribe to tickets in the tickets' zoom view. It's just like some kind of bookmark to a specific ticket... The watcher feature is not yet documented or I did not find it.
Regards, Marc
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