I just want to know if it's possible to do the following:
- I receive directly the tickets in HTML, in the queue view.
- When i do empty answer i want to maintan the HTML format, instead of passing again to plain text.
Is this possible to do? And if it is where should i change (or anybody as an idea of how to change for this format??)
Compliments
Ricardo Tavares
Computer Engineer
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
