|
All, I created an email ticket yesterday and the customer was
sent the ticket number. However when I closed the ticket no email was sent. I
would have expected this to happen. Is there some configuration that needs to
be put in place for this to work. Regards Alan. Alan Mckeown Unit 3,
********************************************************************** CONFIDENTIALITY This message is confidential and may be legally privileged
or otherwise protected from disclosure. If you are not the intended
recipient, please telephone or email the sender and delete this message and any
attachment from your system(s); you must not copy or disclose the contents of
this message or any attachment to any other person. Although we have taken steps to ensure that this e-mail and
attachments are free from viruses, we advise that in keeping with good
computing practice, the recipient should ensure they are actually virus free. ********************************************************************** -- This message has been scanned for viruses and dangerous content by JoraPh Consulting, (Server #1) and is believed to be clean. |
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
