Hi Alan,
Alan McKeown schrieb:
All,
I created an email ticket yesterday and the customer was sent the ticket
number. However when I closed the ticket no email was sent. I would have
expected this to happen. Is there some configuration that needs to be
put in place for this to work.
This is no standard feature of OTRS.
Search the past mailing archive to see how to build in yourr feature
request.
Regards
Alan.
Bye, Alex
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