Hi Peter, there is a way, by using a Freetext field. Enter the url into a freetextfield of your choice (eg. Freetext1) Modify the dtl's of ticket Zoom or any other mask you want to see the link to render the Freetext field into a <a ...> html tag. I Know this is a very short description. How to modify dtls see the developer manual of otrs, chapter "Templates". Greetings MW Petar Kazakov wrote:
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