Hey Markus
> -----Ursprüngliche Nachricht-----
> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im
> Auftrag von EDV Tekomedia
> Gesendet: Freitag, 10. November 2006 13:02
> An: User questions and discussions about OTRS.org
> Betreff: Re: AW: [otrs] Where are customer and public FAQ
>
> Hello Shawn,
> thanks for your reply.
> I had realized already, that the FAQ is a module now and installed it.
> What I didn't know is that I have to avtivate sth in the SysConfig.
> I can't find the switch you're talking about.
> In the Ticket-section I can't find the Core::Object entry.
> There are only
> Core::ArticleFreeText
This should be the one.
>> Core::LinkObject <<
This should be the one.
The settings that are working for me are:
LinkObject###Ticket:
Objects that can be linked.
Key Content
Name Ticket Object
Type Object
LinkObjects =>
Ticket
FAQ
But like I said, and I hate to nag about this problem, the links that are
created between the two systems are broken.
However, I think that for the meantime, the system is at least working.
> Core::PostMaster
> Core::Ticket
> Core::TicketFreeText
> Core::TicketFreeTextDefault
> Core::TicketFreeTime
> Core::TicketWatcher
> Where shall this Object entry be?
> Thanks in advance
>
> Markus
>
> [EMAIL PROTECTED] schrieb:
> >> -----Ursprüngliche Nachricht-----
> >> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
> Im Auftrag
> >> von EDV Tekomedia GmbH
> >> Gesendet: Donnerstag, 9. November 2006 09:27
> >> An: User questions and discussions about OTRS.org
> >> Betreff: AW: [otrs] Where are customer and public FAQ
> >>
> >> Hellp Shawn,
> >> thanks a lot for your offer.
> >> Sorry that my last mail seemed to yell, but it's a little
> >> frustrating, when you told your users all the time, that
> >
> > I am just as frustrated that the linking does not seem to
> be working right now. At least, no one can tell me if the
> have a working example.
> >
> >> shall take a look at the FAQs, but after an upgrade the
> FAQs are gone.
> >> So, this is already my first question, as mentioned in the
> subject of
> >> the
> >> thread:
> >> Where are customer and public FAQ?
> >
> > This question has been answered. The FAQ is now a module.
> The best
> > that you can do is to backup your FAQ out of the DB, and
> then instsall
> > the module
> >
> > ftp://ftp.otrs.org/pub/otrs/packages/ and then take the newest
> > version of the FAQ 1.0.11
> >
> > After the upgrade, you may have to reimport your FAQ backup.
> >
> > Then you will have to add the Object in Ticket ->
> Core::Object in your settings section.
> >
> > This will ensure that your users have access, your agents
> have accesss, but the linking (if you have the same problem
> as I do) will be broken.
> >
> > Please let me know if you find out something about the linking. It
> > seems to be an imporperly formed URL. But, I have not
> found the code
> > that will fix this. I will however :)
> >
> >> You can see details of my problem in the attached earlier mail.
> >> Any ideas?
> >> Thanks in advance
> >>
> >> Markus
> >>
> >> -----Ursprüngliche Nachricht-----
> >> Von: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] Auftrag
> >> von [EMAIL PROTECTED]
> >> Gesendet: Donnerstag, 9. November 2006 08:28
> >> An: otrs@otrs.org
> >> Betreff: AW: [otrs] Where are customer and public FAQ
> >>
> >>
> >> Hello Markus,
> >>
> >>
> >>> -----Ursprüngliche Nachricht-----
> >>> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
> >> Im Auftrag
> >>> von EDV Tekomedia
> >>> Gesendet: Mittwoch, 8. November 2006 09:13
> >>> An: User questions and discussions about OTRS.org
> >>> Betreff: Re: [otrs] Where are customer and public FAQ
> >>>
> >>> Hello once again,
> >>> well, as I 've seen in the forum, there are a lot of queations
> >>> concerning the new FAQ-Module.
> >>> But are there any answers???
> >> Yes, there are some answers, what are your questions?
> >>
> >>> Will there be a new release, is any documentation available.
> >> There is not direct any documentation, and I hope that a
> new release
> >> will be coming as well. I have a working model of the
> FAQ, but the
> >> linking between tickets and faqs is not working.
> >>
> >> I hope, if you have questions, I have / and kann / help.
> >>
> >>> Any help would be appreciated
> >>>
> >>> Sincerely
> >>> Markus Nagel
> >>>
> >>> EDV Tekomedia schrieb:
> >>>> Hello,
> >>>> perhaps I just forgot to configure something, but where are
> >>> the public
> >>>> and the customer FAQ-views gone?
> >>>> I updated otrs from 2.0.4 to 2.1.2, installed the
> >>> FAQ-package and can
> >>>> use the FAQ in the agent-view but when I logon in the
> >>> customer view, I
> >>>> can see the icon for the FAQ, but when I click on it, only
> >>> the header
> >>>> and the footer of the customer view appear.
> >>>> When I go to the adress www.my-server.adress/faq.pl or
> >>>> www.my-server.adress/public.pl, also only the header and
> >>> the footer do
> >>>> appear.
> >>>> Have I forgot anything?
> >>>> Thanks in advance
> >>> --
> >>> EDV Tekomedia
> >>> Markus Nagel
> >>>
> >>> Tekomedia GmbH
> >>> Castroper Str.12
> >>> D-44791 Bochum
> >>>
> >>> T: +49 (0)234 8939-0
> >>> F: +49 (0)234 8939-28
> >>> _______________________________________________
> >>> OTRS mailing list: otrs - Webpage: http://otrs.org/
> >>> Archive: http://lists.otrs.org/pipermail/otrs
> >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
> >>> Support orr consulting for your OTRS system?
> >>> => http://www.otrs.com/
> >>>
> >> _______________________________________________
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> >> =http://www.otrs.com/
> >>
> >> _______________________________________________
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> >> Archive: http://lists.otrs.org/pipermail/otrs
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> >> Support orr consulting for your OTRS system?
> >> => http://www.otrs.com/
> >>
> >
> > Best Wishes,
> >
> > Shawn Beasley
> > Support - IT
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> > =http://www.otrs.com/
>
> --
> EDV Tekomedia
> Markus Nagel
>
> Tekomedia GmbH
> Castroper Str.12
> D-44791 Bochum
>
> T: +49 (0)234 8939-0
> F: +49 (0)234 8939-28
>
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>
Shawn
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