Hey Markus > -----Ursprüngliche Nachricht----- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im > Auftrag von EDV Tekomedia > Gesendet: Freitag, 10. November 2006 13:02 > An: User questions and discussions about OTRS.org > Betreff: Re: AW: [otrs] Where are customer and public FAQ > > Hello Shawn, > thanks for your reply. > I had realized already, that the FAQ is a module now and installed it. > What I didn't know is that I have to avtivate sth in the SysConfig. > I can't find the switch you're talking about. > In the Ticket-section I can't find the Core::Object entry. > There are only > Core::ArticleFreeText
This should be the one. >> Core::LinkObject << This should be the one. The settings that are working for me are: LinkObject###Ticket: Objects that can be linked. Key Content Name Ticket Object Type Object LinkObjects => Ticket FAQ But like I said, and I hate to nag about this problem, the links that are created between the two systems are broken. However, I think that for the meantime, the system is at least working. > Core::PostMaster > Core::Ticket > Core::TicketFreeText > Core::TicketFreeTextDefault > Core::TicketFreeTime > Core::TicketWatcher > Where shall this Object entry be? > Thanks in advance > > Markus > > [EMAIL PROTECTED] schrieb: > >> -----Ursprüngliche Nachricht----- > >> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > Im Auftrag > >> von EDV Tekomedia GmbH > >> Gesendet: Donnerstag, 9. November 2006 09:27 > >> An: User questions and discussions about OTRS.org > >> Betreff: AW: [otrs] Where are customer and public FAQ > >> > >> Hellp Shawn, > >> thanks a lot for your offer. > >> Sorry that my last mail seemed to yell, but it's a little > >> frustrating, when you told your users all the time, that > > > > I am just as frustrated that the linking does not seem to > be working right now. At least, no one can tell me if the > have a working example. > > > >> shall take a look at the FAQs, but after an upgrade the > FAQs are gone. > >> So, this is already my first question, as mentioned in the > subject of > >> the > >> thread: > >> Where are customer and public FAQ? > > > > This question has been answered. The FAQ is now a module. > The best > > that you can do is to backup your FAQ out of the DB, and > then instsall > > the module > > > > ftp://ftp.otrs.org/pub/otrs/packages/ and then take the newest > > version of the FAQ 1.0.11 > > > > After the upgrade, you may have to reimport your FAQ backup. > > > > Then you will have to add the Object in Ticket -> > Core::Object in your settings section. > > > > This will ensure that your users have access, your agents > have accesss, but the linking (if you have the same problem > as I do) will be broken. > > > > Please let me know if you find out something about the linking. It > > seems to be an imporperly formed URL. But, I have not > found the code > > that will fix this. I will however :) > > > >> You can see details of my problem in the attached earlier mail. > >> Any ideas? > >> Thanks in advance > >> > >> Markus > >> > >> -----Ursprüngliche Nachricht----- > >> Von: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Auftrag > >> von [EMAIL PROTECTED] > >> Gesendet: Donnerstag, 9. November 2006 08:28 > >> An: otrs@otrs.org > >> Betreff: AW: [otrs] Where are customer and public FAQ > >> > >> > >> Hello Markus, > >> > >> > >>> -----Ursprüngliche Nachricht----- > >>> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > >> Im Auftrag > >>> von EDV Tekomedia > >>> Gesendet: Mittwoch, 8. November 2006 09:13 > >>> An: User questions and discussions about OTRS.org > >>> Betreff: Re: [otrs] Where are customer and public FAQ > >>> > >>> Hello once again, > >>> well, as I 've seen in the forum, there are a lot of queations > >>> concerning the new FAQ-Module. > >>> But are there any answers??? > >> Yes, there are some answers, what are your questions? > >> > >>> Will there be a new release, is any documentation available. > >> There is not direct any documentation, and I hope that a > new release > >> will be coming as well. I have a working model of the > FAQ, but the > >> linking between tickets and faqs is not working. > >> > >> I hope, if you have questions, I have / and kann / help. > >> > >>> Any help would be appreciated > >>> > >>> Sincerely > >>> Markus Nagel > >>> > >>> EDV Tekomedia schrieb: > >>>> Hello, > >>>> perhaps I just forgot to configure something, but where are > >>> the public > >>>> and the customer FAQ-views gone? > >>>> I updated otrs from 2.0.4 to 2.1.2, installed the > >>> FAQ-package and can > >>>> use the FAQ in the agent-view but when I logon in the > >>> customer view, I > >>>> can see the icon for the FAQ, but when I click on it, only > >>> the header > >>>> and the footer of the customer view appear. > >>>> When I go to the adress www.my-server.adress/faq.pl or > >>>> www.my-server.adress/public.pl, also only the header and > >>> the footer do > >>>> appear. > >>>> Have I forgot anything? > >>>> Thanks in advance > >>> -- > >>> EDV Tekomedia > >>> Markus Nagel > >>> > >>> Tekomedia GmbH > >>> Castroper Str.12 > >>> D-44791 Bochum > >>> > >>> T: +49 (0)234 8939-0 > >>> F: +49 (0)234 8939-28 > >>> _______________________________________________ > >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>> Archive: http://lists.otrs.org/pipermail/otrs > >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>> Support orr consulting for your OTRS system? > >>> => http://www.otrs.com/ > >>> > >> _______________________________________________ > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> Support orr consulting for your OTRS system? > >> =http://www.otrs.com/ > >> > >> _______________________________________________ > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> Support orr consulting for your OTRS system? > >> => http://www.otrs.com/ > >> > > > > Best Wishes, > > > > Shawn Beasley > > Support - IT > > LPID LPI000077664 > > VERIFICATION NUMBER 3vk4xshbx6 > > > > LPIC - 1 > > > > Cargo Future Communications GmbH > > Building 1335 > > D-55483 Hahn-Airport > > > > Tel. +49 6543 983 113 > > Fax +49 6543 983 119 > > Mobil: +49 151 12 12 8934 > > Email: [EMAIL PROTECTED] > > Web: http://www.cfc-callcenter.com > > > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support orr consulting for your OTRS system? > > =http://www.otrs.com/ > > -- > EDV Tekomedia > Markus Nagel > > Tekomedia GmbH > Castroper Str.12 > D-44791 Bochum > > T: +49 (0)234 8939-0 > F: +49 (0)234 8939-28 > > ____________ > Virus checked by G DATA AntiVirusKit > > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ > Shawn _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/