Hello Sean,
yes, that was the switch.
Noe the FAQs are also shown in customer- and public area.
Thanks a lot!

Greetings Markus

[EMAIL PROTECTED] schrieb:
> Hey Markus
> 
>> -----Ursprüngliche Nachricht-----
>> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im 
>> Auftrag von EDV Tekomedia
>> Gesendet: Freitag, 10. November 2006 13:02
>> An: User questions and discussions about OTRS.org
>> Betreff: Re: AW: [otrs] Where are customer and public FAQ
>>
>> Hello Shawn,
>> thanks for your reply.
>> I had realized already, that the FAQ is a module now and installed it.
>> What I didn't know is that I have to avtivate sth in the SysConfig.
>> I can't find the switch you're talking about.
>> In the Ticket-section I can't find the Core::Object entry.
>> There are only
>> Core::ArticleFreeText
> 
> This should be the one.
> 
>>> Core::LinkObject <<
> 
> This should be the one.
> 
> 
> The settings that are working for me are:
> 
> LinkObject###Ticket:
> 
> Objects that can be linked.
> 
> Key           Content
> Name          Ticket Object
> Type          Object                          
>                               
> LinkObjects =>        
> Ticket
> FAQ   
>                       
>                       
> But like I said, and I hate to nag about this problem, the links that are 
> created between the two systems are broken.
> 
> However, I think that for the meantime, the system is at least working.
> 
>> Core::PostMaster
>> Core::Ticket
>> Core::TicketFreeText
>> Core::TicketFreeTextDefault
>> Core::TicketFreeTime
>> Core::TicketWatcher
>> Where shall this Object entry be?
>> Thanks in advance
>>
>> Markus
>>
>> [EMAIL PROTECTED] schrieb:
>>>> -----Ursprüngliche Nachricht-----
>>>> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] 
>> Im Auftrag 
>>>> von EDV Tekomedia GmbH
>>>> Gesendet: Donnerstag, 9. November 2006 09:27
>>>> An: User questions and discussions about OTRS.org
>>>> Betreff: AW: [otrs] Where are customer and public FAQ
>>>>
>>>> Hellp Shawn,
>>>> thanks a lot for your offer.
>>>> Sorry that my last mail seemed to yell, but it's a little 
>>>> frustrating, when you told your users all the time, that
>>> I am just as frustrated that the linking does not seem to 
>> be working right now.  At least, no one can tell me if the 
>> have a working example.
>>>> shall take a look at the FAQs, but after an upgrade the 
>> FAQs are gone.
>>>> So, this is already my first question, as mentioned in the 
>> subject of 
>>>> the
>>>> thread:
>>>> Where are customer and public FAQ?
>>> This question has been answered.  The FAQ is now a module.  
>> The best 
>>> that you can do is to backup your FAQ out of the DB, and 
>> then instsall 
>>> the module
>>>
>>> ftp://ftp.otrs.org/pub/otrs/packages/  and then take the newest 
>>> version of the FAQ 1.0.11
>>>
>>> After the upgrade, you may have to reimport your FAQ backup.
>>>
>>> Then you will have to add the Object in Ticket -> 
>> Core::Object in your settings section.
>>> This will ensure that your users have access, your agents 
>> have accesss, but the linking (if you have the same problem 
>> as I do) will be broken.
>>> Please let me know if you find out something about the linking.  It 
>>> seems to be an imporperly formed URL.  But, I have not 
>> found the code 
>>> that will fix this.  I will  however :)
>>>
>>>> You can see details of my problem in the attached earlier mail.
>>>> Any ideas?
>>>> Thanks in advance
>>>>
>>>> Markus
>>>>
>>>> -----Ursprüngliche Nachricht-----
>>>> Von: [EMAIL PROTECTED] 
>> [mailto:[EMAIL PROTECTED] Auftrag 
>>>> von [EMAIL PROTECTED]
>>>> Gesendet: Donnerstag, 9. November 2006 08:28
>>>> An: otrs@otrs.org
>>>> Betreff: AW: [otrs] Where are customer and public FAQ
>>>>
>>>>
>>>> Hello Markus,
>>>>
>>>>
>>>>> -----Ursprüngliche Nachricht-----
>>>>> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
>>>> Im Auftrag
>>>>> von EDV Tekomedia
>>>>> Gesendet: Mittwoch, 8. November 2006 09:13
>>>>> An: User questions and discussions about OTRS.org
>>>>> Betreff: Re: [otrs] Where are customer and public FAQ
>>>>>
>>>>> Hello once again,
>>>>> well, as I 've seen in the forum, there are a lot of queations 
>>>>> concerning the new FAQ-Module.
>>>>> But are there any answers???
>>>> Yes, there are some answers, what are your questions?
>>>>
>>>>> Will there be a new release, is any documentation available.
>>>> There is not direct any documentation, and I hope that a 
>> new release 
>>>> will be coming as well.  I have a working model of the 
>> FAQ, but the 
>>>> linking between tickets and faqs is not working.
>>>>
>>>> I hope, if you have questions, I have / and kann / help.
>>>>
>>>>> Any help would be appreciated
>>>>>
>>>>> Sincerely
>>>>> Markus Nagel
>>>>>
>>>>> EDV Tekomedia schrieb:
>>>>>> Hello,
>>>>>> perhaps I just forgot to configure something, but where are
>>>>> the public
>>>>>> and the customer FAQ-views gone?
>>>>>> I updated otrs from 2.0.4 to 2.1.2, installed the
>>>>> FAQ-package and can
>>>>>> use the FAQ in the agent-view but when I logon in the
>>>>> customer view, I
>>>>>> can see the icon for the FAQ, but when I click on it, only
>>>>> the header
>>>>>> and the footer of the customer view appear.
>>>>>> When I go to the adress www.my-server.adress/faq.pl or 
>>>>>> www.my-server.adress/public.pl, also only the header and
>>>>> the footer do
>>>>>> appear.
>>>>>> Have I forgot anything?
>>>>>> Thanks in advance
>>>>> --
>>>>> EDV Tekomedia
>>>>> Markus Nagel
>>>>>
>>>>> Tekomedia GmbH
>>>>> Castroper Str.12
>>>>> D-44791 Bochum
>>>>>
>>>>> T: +49 (0)234 8939-0
>>>>> F: +49 (0)234 8939-28
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>>>>> Archive: http://lists.otrs.org/pipermail/otrs
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>>>>> => http://www.otrs.com/
>>>>>
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>>>> => http://www.otrs.com/
>>>>
>>> Best Wishes,
>>>  
>>> Shawn Beasley
>>> Support - IT
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>> --
>> EDV Tekomedia
>> Markus Nagel
>>
>> Tekomedia GmbH
>> Castroper Str.12
>> D-44791 Bochum
>>
>> T: +49 (0)234 8939-0
>> F: +49 (0)234 8939-28
>>
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>> => http://www.otrs.com/
>>
> Shawn
> _______________________________________________
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> =http://www.otrs.com/

-- 
EDV Tekomedia
Markus Nagel

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D-44791 Bochum

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