Hello Sean, yes, that was the switch. Noe the FAQs are also shown in customer- and public area. Thanks a lot!
Greetings Markus [EMAIL PROTECTED] schrieb: > Hey Markus > >> -----Ursprüngliche Nachricht----- >> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im >> Auftrag von EDV Tekomedia >> Gesendet: Freitag, 10. November 2006 13:02 >> An: User questions and discussions about OTRS.org >> Betreff: Re: AW: [otrs] Where are customer and public FAQ >> >> Hello Shawn, >> thanks for your reply. >> I had realized already, that the FAQ is a module now and installed it. >> What I didn't know is that I have to avtivate sth in the SysConfig. >> I can't find the switch you're talking about. >> In the Ticket-section I can't find the Core::Object entry. >> There are only >> Core::ArticleFreeText > > This should be the one. > >>> Core::LinkObject << > > This should be the one. > > > The settings that are working for me are: > > LinkObject###Ticket: > > Objects that can be linked. > > Key Content > Name Ticket Object > Type Object > > LinkObjects => > Ticket > FAQ > > > But like I said, and I hate to nag about this problem, the links that are > created between the two systems are broken. > > However, I think that for the meantime, the system is at least working. > >> Core::PostMaster >> Core::Ticket >> Core::TicketFreeText >> Core::TicketFreeTextDefault >> Core::TicketFreeTime >> Core::TicketWatcher >> Where shall this Object entry be? >> Thanks in advance >> >> Markus >> >> [EMAIL PROTECTED] schrieb: >>>> -----Ursprüngliche Nachricht----- >>>> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] >> Im Auftrag >>>> von EDV Tekomedia GmbH >>>> Gesendet: Donnerstag, 9. November 2006 09:27 >>>> An: User questions and discussions about OTRS.org >>>> Betreff: AW: [otrs] Where are customer and public FAQ >>>> >>>> Hellp Shawn, >>>> thanks a lot for your offer. >>>> Sorry that my last mail seemed to yell, but it's a little >>>> frustrating, when you told your users all the time, that >>> I am just as frustrated that the linking does not seem to >> be working right now. At least, no one can tell me if the >> have a working example. >>>> shall take a look at the FAQs, but after an upgrade the >> FAQs are gone. >>>> So, this is already my first question, as mentioned in the >> subject of >>>> the >>>> thread: >>>> Where are customer and public FAQ? >>> This question has been answered. The FAQ is now a module. >> The best >>> that you can do is to backup your FAQ out of the DB, and >> then instsall >>> the module >>> >>> ftp://ftp.otrs.org/pub/otrs/packages/ and then take the newest >>> version of the FAQ 1.0.11 >>> >>> After the upgrade, you may have to reimport your FAQ backup. >>> >>> Then you will have to add the Object in Ticket -> >> Core::Object in your settings section. >>> This will ensure that your users have access, your agents >> have accesss, but the linking (if you have the same problem >> as I do) will be broken. >>> Please let me know if you find out something about the linking. It >>> seems to be an imporperly formed URL. But, I have not >> found the code >>> that will fix this. I will however :) >>> >>>> You can see details of my problem in the attached earlier mail. >>>> Any ideas? >>>> Thanks in advance >>>> >>>> Markus >>>> >>>> -----Ursprüngliche Nachricht----- >>>> Von: [EMAIL PROTECTED] >> [mailto:[EMAIL PROTECTED] Auftrag >>>> von [EMAIL PROTECTED] >>>> Gesendet: Donnerstag, 9. November 2006 08:28 >>>> An: otrs@otrs.org >>>> Betreff: AW: [otrs] Where are customer and public FAQ >>>> >>>> >>>> Hello Markus, >>>> >>>> >>>>> -----Ursprüngliche Nachricht----- >>>>> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] >>>> Im Auftrag >>>>> von EDV Tekomedia >>>>> Gesendet: Mittwoch, 8. November 2006 09:13 >>>>> An: User questions and discussions about OTRS.org >>>>> Betreff: Re: [otrs] Where are customer and public FAQ >>>>> >>>>> Hello once again, >>>>> well, as I 've seen in the forum, there are a lot of queations >>>>> concerning the new FAQ-Module. >>>>> But are there any answers??? >>>> Yes, there are some answers, what are your questions? >>>> >>>>> Will there be a new release, is any documentation available. >>>> There is not direct any documentation, and I hope that a >> new release >>>> will be coming as well. I have a working model of the >> FAQ, but the >>>> linking between tickets and faqs is not working. >>>> >>>> I hope, if you have questions, I have / and kann / help. >>>> >>>>> Any help would be appreciated >>>>> >>>>> Sincerely >>>>> Markus Nagel >>>>> >>>>> EDV Tekomedia schrieb: >>>>>> Hello, >>>>>> perhaps I just forgot to configure something, but where are >>>>> the public >>>>>> and the customer FAQ-views gone? >>>>>> I updated otrs from 2.0.4 to 2.1.2, installed the >>>>> FAQ-package and can >>>>>> use the FAQ in the agent-view but when I logon in the >>>>> customer view, I >>>>>> can see the icon for the FAQ, but when I click on it, only >>>>> the header >>>>>> and the footer of the customer view appear. >>>>>> When I go to the adress www.my-server.adress/faq.pl or >>>>>> www.my-server.adress/public.pl, also only the header and >>>>> the footer do >>>>>> appear. >>>>>> Have I forgot anything? >>>>>> Thanks in advance >>>>> -- >>>>> EDV Tekomedia >>>>> Markus Nagel >>>>> >>>>> Tekomedia GmbH >>>>> Castroper Str.12 >>>>> D-44791 Bochum >>>>> >>>>> T: +49 (0)234 8939-0 >>>>> F: +49 (0)234 8939-28 >>>>> _______________________________________________ >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> Support orr consulting for your OTRS system? >>>>> => http://www.otrs.com/ >>>>> >>>> _______________________________________________ >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> Support orr consulting for your OTRS system? >>>> =http://www.otrs.com/ >>>> >>>> _______________________________________________ >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> Support orr consulting for your OTRS system? >>>> => http://www.otrs.com/ >>>> >>> Best Wishes, >>> >>> Shawn Beasley >>> Support - IT >>> LPID LPI000077664 >>> VERIFICATION NUMBER 3vk4xshbx6 >>> >>> LPIC - 1 >>> >>> Cargo Future Communications GmbH >>> Building 1335 >>> D-55483 Hahn-Airport >>> >>> Tel. +49 6543 983 113 >>> Fax +49 6543 983 119 >>> Mobil: +49 151 12 12 8934 >>> Email: [EMAIL PROTECTED] >>> Web: http://www.cfc-callcenter.com >>> >>> _______________________________________________ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support orr consulting for your OTRS system? >>> =http://www.otrs.com/ >> -- >> EDV Tekomedia >> Markus Nagel >> >> Tekomedia GmbH >> Castroper Str.12 >> D-44791 Bochum >> >> T: +49 (0)234 8939-0 >> F: +49 (0)234 8939-28 >> >> ____________ >> Virus checked by G DATA AntiVirusKit >> >> >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support orr consulting for your OTRS system? >> => http://www.otrs.com/ >> > Shawn > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > =http://www.otrs.com/ -- EDV Tekomedia Markus Nagel Tekomedia GmbH Castroper Str.12 D-44791 Bochum T: +49 (0)234 8939-0 F: +49 (0)234 8939-28 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
