Hello Shawn,
got it now working for linking from Ticket to FAQ.
As already guessed it is a bad formed hardcoded link.
In {otrs-home}/Kernel/System/LinkObject/FAQ.pm you need to change line
48 from
FrontendDest => "Action=AgentFAQ&FAQID=",
to
FrontendDest => "Action=AgentFAQ&ItemID=",Concerning linking FAQs with Tickets, I haven't found the right file yet. The link seems to be built in AgentFAQ.dtl, but I don't know how to affect it. Greetings Markus [EMAIL PROTECTED] schrieb: > Markus > >> -----Ursprüngliche Nachricht----- >> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im >> Auftrag von EDV Tekomedia >> Gesendet: Montag, 13. November 2006 12:25 >> An: User questions and discussions about OTRS.org >> Betreff: Re: AW: AW: [otrs] Where are customer and public FAQ >> >> Hello Sean, >> yes, that was the switch. >> Noe the FAQs are also shown in customer- and public area. >> Thanks a lot! > > Is the Linking from tickets and FAQ'S working by your system? > >> Greetings Markus >> >> [EMAIL PROTECTED] schrieb: >>> Hey Markus >>> >>>> -----Ursprüngliche Nachricht----- >>>> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] >> Im Auftrag >>>> von EDV Tekomedia >>>> Gesendet: Freitag, 10. November 2006 13:02 >>>> An: User questions and discussions about OTRS.org >>>> Betreff: Re: AW: [otrs] Where are customer and public FAQ >>>> >>>> Hello Shawn, >>>> thanks for your reply. >>>> I had realized already, that the FAQ is a module now and >> installed it. >>>> What I didn't know is that I have to avtivate sth in the SysConfig. >>>> I can't find the switch you're talking about. >>>> In the Ticket-section I can't find the Core::Object entry. >>>> There are only >>>> Core::ArticleFreeText >>> This should be the one. >>> >>>>> Core::LinkObject << >>> This should be the one. >>> >>> >>> The settings that are working for me are: >>> >>> LinkObject###Ticket: >>> >>> Objects that can be linked. >>> >>> Key Content >>> Name Ticket Object >>> Type Object >>> >>> LinkObjects => >>> Ticket >>> FAQ >>> >>> >>> But like I said, and I hate to nag about this problem, the >> links that are created between the two systems are broken. >>> However, I think that for the meantime, the system is at >> least working. >>>> Core::PostMaster >>>> Core::Ticket >>>> Core::TicketFreeText >>>> Core::TicketFreeTextDefault >>>> Core::TicketFreeTime >>>> Core::TicketWatcher >>>> Where shall this Object entry be? >>>> Thanks in advance >>>> >>>> Markus >>>> >>>> [EMAIL PROTECTED] schrieb: >>>>>> -----Ursprüngliche Nachricht----- >>>>>> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] >>>> Im Auftrag >>>>>> von EDV Tekomedia GmbH >>>>>> Gesendet: Donnerstag, 9. November 2006 09:27 >>>>>> An: User questions and discussions about OTRS.org >>>>>> Betreff: AW: [otrs] Where are customer and public FAQ >>>>>> >>>>>> Hellp Shawn, >>>>>> thanks a lot for your offer. >>>>>> Sorry that my last mail seemed to yell, but it's a little >>>>>> frustrating, when you told your users all the time, that >>>>> I am just as frustrated that the linking does not seem to >>>> be working right now. At least, no one can tell me if the have a >>>> working example. >>>>>> shall take a look at the FAQs, but after an upgrade the >>>> FAQs are gone. >>>>>> So, this is already my first question, as mentioned in the >>>> subject of >>>>>> the >>>>>> thread: >>>>>> Where are customer and public FAQ? >>>>> This question has been answered. The FAQ is now a module. >>>> The best >>>>> that you can do is to backup your FAQ out of the DB, and >>>> then instsall >>>>> the module >>>>> >>>>> ftp://ftp.otrs.org/pub/otrs/packages/ and then take the newest >>>>> version of the FAQ 1.0.11 >>>>> >>>>> After the upgrade, you may have to reimport your FAQ backup. >>>>> >>>>> Then you will have to add the Object in Ticket -> >>>> Core::Object in your settings section. >>>>> This will ensure that your users have access, your agents >>>> have accesss, but the linking (if you have the same >> problem as I do) >>>> will be broken. >>>>> Please let me know if you find out something about the >> linking. It >>>>> seems to be an imporperly formed URL. But, I have not >>>> found the code >>>>> that will fix this. I will however :) >>>>> >>>>>> You can see details of my problem in the attached earlier mail. >>>>>> Any ideas? >>>>>> Thanks in advance >>>>>> >>>>>> Markus >>>>>> >>>>>> -----Ursprüngliche Nachricht----- >>>>>> Von: [EMAIL PROTECTED] >>>> [mailto:[EMAIL PROTECTED] Auftrag >>>>>> von [EMAIL PROTECTED] >>>>>> Gesendet: Donnerstag, 9. November 2006 08:28 >>>>>> An: otrs@otrs.org >>>>>> Betreff: AW: [otrs] Where are customer and public FAQ >>>>>> >>>>>> >>>>>> Hello Markus, >>>>>> >>>>>> >>>>>>> -----Ursprüngliche Nachricht----- >>>>>>> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] >>>>>> Im Auftrag >>>>>>> von EDV Tekomedia >>>>>>> Gesendet: Mittwoch, 8. November 2006 09:13 >>>>>>> An: User questions and discussions about OTRS.org >>>>>>> Betreff: Re: [otrs] Where are customer and public FAQ >>>>>>> >>>>>>> Hello once again, >>>>>>> well, as I 've seen in the forum, there are a lot of queations >>>>>>> concerning the new FAQ-Module. >>>>>>> But are there any answers??? >>>>>> Yes, there are some answers, what are your questions? >>>>>> >>>>>>> Will there be a new release, is any documentation available. >>>>>> There is not direct any documentation, and I hope that a >>>> new release >>>>>> will be coming as well. I have a working model of the >>>> FAQ, but the >>>>>> linking between tickets and faqs is not working. >>>>>> >>>>>> I hope, if you have questions, I have / and kann / help. >>>>>> >>>>>>> Any help would be appreciated >>>>>>> >>>>>>> Sincerely >>>>>>> Markus Nagel >>>>>>> >>>>>>> EDV Tekomedia schrieb: >>>>>>>> Hello, >>>>>>>> perhaps I just forgot to configure something, but where are >>>>>>> the public >>>>>>>> and the customer FAQ-views gone? >>>>>>>> I updated otrs from 2.0.4 to 2.1.2, installed the >>>>>>> FAQ-package and can >>>>>>>> use the FAQ in the agent-view but when I logon in the >>>>>>> customer view, I >>>>>>>> can see the icon for the FAQ, but when I click on it, only >>>>>>> the header >>>>>>>> and the footer of the customer view appear. >>>>>>>> When I go to the adress www.my-server.adress/faq.pl or >>>>>>>> www.my-server.adress/public.pl, also only the header and >>>>>>> the footer do >>>>>>>> appear. >>>>>>>> Have I forgot anything? >>>>>>>> Thanks in advance >>>>>>> -- >>>>>>> EDV Tekomedia >>>>>>> Markus Nagel >>>>>>> >>>>>>> Tekomedia GmbH >>>>>>> Castroper Str.12 >>>>>>> D-44791 Bochum >>>>>>> >>>>>>> T: +49 (0)234 8939-0 >>>>>>> F: +49 (0)234 8939-28 >>>>>>> _______________________________________________ >>>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>>> Support orr consulting for your OTRS system? >>>>>>> => http://www.otrs.com/ >>>>>>> >>>>>> _______________________________________________ >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>> Support orr consulting for your OTRS system? >>>>>> =http://www.otrs.com/ >>>>>> >>>>>> _______________________________________________ >>>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>>> Support orr consulting for your OTRS system? >>>>>> => http://www.otrs.com/ >>>>>> >>>>> Best Wishes, >>>>> >>>>> Shawn Beasley >>>>> Support - IT >>>>> LPID LPI000077664 >>>>> VERIFICATION NUMBER 3vk4xshbx6 >>>>> >>>>> LPIC - 1 >>>>> >>>>> Cargo Future Communications GmbH >>>>> Building 1335 >>>>> D-55483 Hahn-Airport >>>>> >>>>> Tel. +49 6543 983 113 >>>>> Fax +49 6543 983 119 >>>>> Mobil: +49 151 12 12 8934 >>>>> Email: [EMAIL PROTECTED] >>>>> Web: http://www.cfc-callcenter.com >>>>> >>>>> _______________________________________________ >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>>> Archive: http://lists.otrs.org/pipermail/otrs >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>>> Support orr consulting for your OTRS system? >>>>> =http://www.otrs.com/ >>>> -- >>>> EDV Tekomedia >>>> Markus Nagel >>>> >>>> Tekomedia GmbH >>>> Castroper Str.12 >>>> D-44791 Bochum >>>> >>>> T: +49 (0)234 8939-0 >>>> F: +49 (0)234 8939-28 >>>> >>>> ____________ >>>> Virus checked by G DATA AntiVirusKit >>>> >>>> >>>> _______________________________________________ >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>>> Archive: http://lists.otrs.org/pipermail/otrs >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>>> Support orr consulting for your OTRS system? >>>> => http://www.otrs.com/ >>>> >>> Shawn >>> _______________________________________________ >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ >>> Archive: http://lists.otrs.org/pipermail/otrs >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >>> Support orr consulting for your OTRS system? >>> =http://www.otrs.com/ >> -- >> EDV Tekomedia >> Markus Nagel >> >> Tekomedia GmbH >> Castroper Str.12 >> D-44791 Bochum >> >> T: +49 (0)234 8939-0 >> F: +49 (0)234 8939-28 >> _______________________________________________ >> OTRS mailing list: otrs - Webpage: http://otrs.org/ >> Archive: http://lists.otrs.org/pipermail/otrs >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >> Support orr consulting for your OTRS system? >> => http://www.otrs.com/ >> > , Shawn > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > =http://www.otrs.com/ -- EDV Tekomedia Markus Nagel Tekomedia GmbH Castroper Str.12 D-44791 Bochum T: +49 (0)234 8939-0 F: +49 (0)234 8939-28 ____________ Virus checked by G DATA AntiVirusKit _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
