Markus > -----Ursprüngliche Nachricht----- > Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im > Auftrag von EDV Tekomedia > Gesendet: Montag, 13. November 2006 12:25 > An: User questions and discussions about OTRS.org > Betreff: Re: AW: AW: [otrs] Where are customer and public FAQ > > Hello Sean, > yes, that was the switch. > Noe the FAQs are also shown in customer- and public area. > Thanks a lot!
Is the Linking from tickets and FAQ'S working by your system? > > Greetings Markus > > [EMAIL PROTECTED] schrieb: > > Hey Markus > > > >> -----Ursprüngliche Nachricht----- > >> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > Im Auftrag > >> von EDV Tekomedia > >> Gesendet: Freitag, 10. November 2006 13:02 > >> An: User questions and discussions about OTRS.org > >> Betreff: Re: AW: [otrs] Where are customer and public FAQ > >> > >> Hello Shawn, > >> thanks for your reply. > >> I had realized already, that the FAQ is a module now and > installed it. > >> What I didn't know is that I have to avtivate sth in the SysConfig. > >> I can't find the switch you're talking about. > >> In the Ticket-section I can't find the Core::Object entry. > >> There are only > >> Core::ArticleFreeText > > > > This should be the one. > > > >>> Core::LinkObject << > > > > This should be the one. > > > > > > The settings that are working for me are: > > > > LinkObject###Ticket: > > > > Objects that can be linked. > > > > Key Content > > Name Ticket Object > > Type Object > > > > LinkObjects => > > Ticket > > FAQ > > > > > > But like I said, and I hate to nag about this problem, the > links that are created between the two systems are broken. > > > > However, I think that for the meantime, the system is at > least working. > > > >> Core::PostMaster > >> Core::Ticket > >> Core::TicketFreeText > >> Core::TicketFreeTextDefault > >> Core::TicketFreeTime > >> Core::TicketWatcher > >> Where shall this Object entry be? > >> Thanks in advance > >> > >> Markus > >> > >> [EMAIL PROTECTED] schrieb: > >>>> -----Ursprüngliche Nachricht----- > >>>> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > >> Im Auftrag > >>>> von EDV Tekomedia GmbH > >>>> Gesendet: Donnerstag, 9. November 2006 09:27 > >>>> An: User questions and discussions about OTRS.org > >>>> Betreff: AW: [otrs] Where are customer and public FAQ > >>>> > >>>> Hellp Shawn, > >>>> thanks a lot for your offer. > >>>> Sorry that my last mail seemed to yell, but it's a little > >>>> frustrating, when you told your users all the time, that > >>> I am just as frustrated that the linking does not seem to > >> be working right now. At least, no one can tell me if the have a > >> working example. > >>>> shall take a look at the FAQs, but after an upgrade the > >> FAQs are gone. > >>>> So, this is already my first question, as mentioned in the > >> subject of > >>>> the > >>>> thread: > >>>> Where are customer and public FAQ? > >>> This question has been answered. The FAQ is now a module. > >> The best > >>> that you can do is to backup your FAQ out of the DB, and > >> then instsall > >>> the module > >>> > >>> ftp://ftp.otrs.org/pub/otrs/packages/ and then take the newest > >>> version of the FAQ 1.0.11 > >>> > >>> After the upgrade, you may have to reimport your FAQ backup. > >>> > >>> Then you will have to add the Object in Ticket -> > >> Core::Object in your settings section. > >>> This will ensure that your users have access, your agents > >> have accesss, but the linking (if you have the same > problem as I do) > >> will be broken. > >>> Please let me know if you find out something about the > linking. It > >>> seems to be an imporperly formed URL. But, I have not > >> found the code > >>> that will fix this. I will however :) > >>> > >>>> You can see details of my problem in the attached earlier mail. > >>>> Any ideas? > >>>> Thanks in advance > >>>> > >>>> Markus > >>>> > >>>> -----Ursprüngliche Nachricht----- > >>>> Von: [EMAIL PROTECTED] > >> [mailto:[EMAIL PROTECTED] Auftrag > >>>> von [EMAIL PROTECTED] > >>>> Gesendet: Donnerstag, 9. November 2006 08:28 > >>>> An: otrs@otrs.org > >>>> Betreff: AW: [otrs] Where are customer and public FAQ > >>>> > >>>> > >>>> Hello Markus, > >>>> > >>>> > >>>>> -----Ursprüngliche Nachricht----- > >>>>> Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] > >>>> Im Auftrag > >>>>> von EDV Tekomedia > >>>>> Gesendet: Mittwoch, 8. November 2006 09:13 > >>>>> An: User questions and discussions about OTRS.org > >>>>> Betreff: Re: [otrs] Where are customer and public FAQ > >>>>> > >>>>> Hello once again, > >>>>> well, as I 've seen in the forum, there are a lot of queations > >>>>> concerning the new FAQ-Module. > >>>>> But are there any answers??? > >>>> Yes, there are some answers, what are your questions? > >>>> > >>>>> Will there be a new release, is any documentation available. > >>>> There is not direct any documentation, and I hope that a > >> new release > >>>> will be coming as well. I have a working model of the > >> FAQ, but the > >>>> linking between tickets and faqs is not working. > >>>> > >>>> I hope, if you have questions, I have / and kann / help. > >>>> > >>>>> Any help would be appreciated > >>>>> > >>>>> Sincerely > >>>>> Markus Nagel > >>>>> > >>>>> EDV Tekomedia schrieb: > >>>>>> Hello, > >>>>>> perhaps I just forgot to configure something, but where are > >>>>> the public > >>>>>> and the customer FAQ-views gone? > >>>>>> I updated otrs from 2.0.4 to 2.1.2, installed the > >>>>> FAQ-package and can > >>>>>> use the FAQ in the agent-view but when I logon in the > >>>>> customer view, I > >>>>>> can see the icon for the FAQ, but when I click on it, only > >>>>> the header > >>>>>> and the footer of the customer view appear. > >>>>>> When I go to the adress www.my-server.adress/faq.pl or > >>>>>> www.my-server.adress/public.pl, also only the header and > >>>>> the footer do > >>>>>> appear. > >>>>>> Have I forgot anything? > >>>>>> Thanks in advance > >>>>> -- > >>>>> EDV Tekomedia > >>>>> Markus Nagel > >>>>> > >>>>> Tekomedia GmbH > >>>>> Castroper Str.12 > >>>>> D-44791 Bochum > >>>>> > >>>>> T: +49 (0)234 8939-0 > >>>>> F: +49 (0)234 8939-28 > >>>>> _______________________________________________ > >>>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>>>> Archive: http://lists.otrs.org/pipermail/otrs > >>>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>>>> Support orr consulting for your OTRS system? > >>>>> => http://www.otrs.com/ > >>>>> > >>>> _______________________________________________ > >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>>> Archive: http://lists.otrs.org/pipermail/otrs > >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>>> Support orr consulting for your OTRS system? > >>>> =http://www.otrs.com/ > >>>> > >>>> _______________________________________________ > >>>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>>> Archive: http://lists.otrs.org/pipermail/otrs > >>>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>>> Support orr consulting for your OTRS system? > >>>> => http://www.otrs.com/ > >>>> > >>> Best Wishes, > >>> > >>> Shawn Beasley > >>> Support - IT > >>> LPID LPI000077664 > >>> VERIFICATION NUMBER 3vk4xshbx6 > >>> > >>> LPIC - 1 > >>> > >>> Cargo Future Communications GmbH > >>> Building 1335 > >>> D-55483 Hahn-Airport > >>> > >>> Tel. +49 6543 983 113 > >>> Fax +49 6543 983 119 > >>> Mobil: +49 151 12 12 8934 > >>> Email: [EMAIL PROTECTED] > >>> Web: http://www.cfc-callcenter.com > >>> > >>> _______________________________________________ > >>> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >>> Archive: http://lists.otrs.org/pipermail/otrs > >>> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >>> Support orr consulting for your OTRS system? > >>> =http://www.otrs.com/ > >> -- > >> EDV Tekomedia > >> Markus Nagel > >> > >> Tekomedia GmbH > >> Castroper Str.12 > >> D-44791 Bochum > >> > >> T: +49 (0)234 8939-0 > >> F: +49 (0)234 8939-28 > >> > >> ____________ > >> Virus checked by G DATA AntiVirusKit > >> > >> > >> _______________________________________________ > >> OTRS mailing list: otrs - Webpage: http://otrs.org/ > >> Archive: http://lists.otrs.org/pipermail/otrs > >> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > >> Support orr consulting for your OTRS system? > >> => http://www.otrs.com/ > >> > > Shawn > > _______________________________________________ > > OTRS mailing list: otrs - Webpage: http://otrs.org/ > > Archive: http://lists.otrs.org/pipermail/otrs > > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > Support orr consulting for your OTRS system? > > =http://www.otrs.com/ > > -- > EDV Tekomedia > Markus Nagel > > Tekomedia GmbH > Castroper Str.12 > D-44791 Bochum > > T: +49 (0)234 8939-0 > F: +49 (0)234 8939-28 > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support orr consulting for your OTRS system? > => http://www.otrs.com/ > , Shawn _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
