just to clarify, i can access the faq module from both the customer and agent
interfaces. i only get the "module not registered" error when i click on the
faq link when editing a ticket.
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
[EMAIL PROTECTED] wrote:
Hello,
-----Ursprüngliche Nachricht-----
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im
Auftrag von mike conigliaro
Gesendet: Dienstag, 28. November 2006 16:37
An: User questions and discussions about OTRS.org
Betreff: Re: AW: [otrs] Module Kernel::Modules::FAQ
notregistered inKernel/Config.pm!
thanks, but this didnt help. i went to Config Options:
Ticket -> Core::LinkObject and made it look like this (FAQ
was added to the list):
LinkObjects =>
Ticket
FAQ
then i updated lines 129-149 in
$HOME/otrs/Kernel/Output/HTML/Standard/AgentFAQ.dtl, but it
still tells me the module is not registered. how do you
register a module?
Did you restart otrs after the changes were made? I am not sure if this will
have an affect, but it should be tried.
The solution definitely works, we have tested it on at least two installations.
OTRS Version 2.1.3 and FAQ 1.0.11
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
[EMAIL PROTECTED] wrote:
http://www.mail-archive.com/otrs@otrs.org/msg12344.html
-----Ursprüngliche Nachricht-----
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
Im Auftrag
von mike conigliaro
Gesendet: Montag, 27. November 2006 23:10
An: User questions and discussions about OTRS.org
Betreff: [otrs] Module Kernel::Modules::FAQ not registered
inKernel/Config.pm!
i just did a fresh install of otrs 2.1.3, and im getting
this error
when i click on the "FAQ" link when replying to a ticket. does
anyone know whats going on?
ERROR: OTRS-CGI-10 Perl: 5.8.4 OS: linux Time: Mon Nov 27
17:08:19 2006
Message: Module Kernel::Modules::FAQ not registered in
Kernel/Config.pm!
Traceback (13986):
Module: Kernel::System::Web::InterfaceAgent::Run
(v1.17) Line: 555
Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47
--
Mike Conigliaro
ProActive Technologies
[EMAIL PROTECTED]
203.239.0440 ext:317
www.getproactivenow.com
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