Hi Alex, > You're right. Defining no time means always execute the job. Perhaps > this behaviour should be changed in future releases. OK, thanks.
>> 2) Then the Times option, same interface. >> It says: 'Ticket created before X days'. I expect it to get >> tickets >> that are created more than, say, 2 days ago. When the job runs, it >> seems to ignore this option since all mails get filtered. What >> could >> be wrong here? > > Don't know. Perhaps be more specific. There is a setting in the GenericAgent setup called 'Times'. It's just above 'New Priority' in the web interface. My question is, what option do I need to select there, to filter all tickets that have an age of 2 days or more.. I tried with no luck yet since all tickets were filtered. > The filters are applied in alphabetic order - rename your filters > e.g. by prefixing numbers. Ah, this clears up some things :-) Thanks! If a message matches a filter, does it go on and check the others? If so, then the spam-filter which moves it to the junk queue should be last I guess? > Yes, but only within a regex. > I use > > ^(?:([EMAIL PROTECTED]).)*$ > > to match all adresses NOT from @augsburg.de > (isn't this regex horrible). I agree that this isn't the easiest way of writing it :-) I'll give it a try, if it works it'd be great. Thanks for help! grtx,remi _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
