Request for help repeated - We are using OTRS 2.0.3 on Windows2003 server
Using customer.pl web page a new user can create an account and have a password mailed to them sucessfully. We tried today to create a new customer from the phone ticket in the administration console and it failed. Our steps were 1. Phone-ticket selected from top menubar 2. Customer links selected from the options line 3. In pop up window new customer information added 4. Customer is added to DB (confirmed using MySQL Query Browser) 5. In pop up window the error below is displayed Error: Module '' not found! Comment: Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.6 OS: MSWin32 Time: Wed Jan 10 10:20:49 2007 Message: Module '' not found! Traceback (3344): Module: Kernel::Modules::AdminCustomerUser::Run (v1.37 ) Line: 270 Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651 Module: ModPerl::ROOT::ModPerl::Registry::D_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 47 Module: (eval) (v1.80) Line: 203 Module: ModPerl::RegistryCooker::run (v1.80) Line: 203 Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169 Module: ModPerl::Registry::handler (v1.99) Line: 30 The same error message happens when you create a new customer in the "Customer" page in the admin tool. The user is created, but it seems to fail on the email. It look like there is something missing, but not sure what. What module is called when adding a new customer not from the log in page of customer.pl? This is where it fails. Any help appreciated. Keith _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
