We've been noticing that when an agent gets assigned as Owner of a ticket they are getting two notifications:
en::Agent::AddNote and en:Agent::OwnerUpdate Has someone found a way to disable one or the other of these notifications for this circumstance? I'd settle for just the AddNote notification if it isn't a simple thing to only have the OwnerUpdate go out. Any ideas? /******************************/ Dan Hellebust Information Specialist I Administration and Finance University of Kansas 785-864-5937 [EMAIL PROTECTED] /******************************/
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