I'm well aware of that though the issue is the notifications sent to the AGENT, specifically in regards to Ownership change. Such settings aren't available under the individual Agent preferences nor under Queue settings or anywhere else that I can readily find. The major issue though is the double notification an agent gets when someone assigns him ownership. Not only does he get the notice of ownership he also gets the add note notification of ownership change.
This is redundant and simply mailbox clogging. I'd like to do away with one or the other of those notifications during that circumstance. /******************************/ Dan Hellebust Information Specialist I Administration and Finance University of Kansas 785-864-5937 [EMAIL PROTECTED] /******************************/ ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Ramziddin Artykov Sent: Wednesday, January 24, 2007 1:51 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Agent Notifications Hi Guys I'm Ramziddin.I guess I know the solution for your problem.It is possible to disable some notifications in Queue settings. Go to admin area click on QUEUE. There you will see a number of queues.Select the necessary queue and press "Change" button.On the right pane you will see queue options. Set "Customer State Notify:" or "Customer Owner Notify:" to "No" and there will not problem anymore Hopefully. Take Care. On 1/24/07, Nils Breunese (Lemonbit) <[EMAIL PROTECTED]> wrote: Dan Hellebust wrote: > We've been noticing that when an agent gets assigned as Owner of a > ticket they are getting two notifications: > > > > en::Agent::AddNote and en:Agent::OwnerUpdate > > > > Has someone found a way to disable one or the other of these > notifications for this circumstance? I'd settle for just the > AddNote notification if it isn't a simple thing to only have the > OwnerUpdate go out. +1 Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
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