Hi All,
I've just switched from RT to OTRS (RT is great, but it requires
too many dependencies and far too advanced for my needs). So far I have
everything pretty much how I want it. The only thing I'd like to be able to
do is configure events, for example if I change the state of a ticket to
Closed, THEN send an e-mail to the user. For any other state, don't send
anything. Is this possible?
Thanks!
Regards,
Gonzalo
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