btw - Gonzalo, Thank you - your pointer to Config.pm was exactly what I needed :).
It's still not up and running, but that has to do with stuff out of my control - but at least it's pointing in the right places, and I *can* get, for example, the installer.pl page to come up, whereas I couldn't before. Thanks again for your help. Liz On 1/29/07, Gonzalo Servat <[EMAIL PROTECTED]> wrote:
On 1/29/07, Liz Burke-Scovill <[EMAIL PROTECTED]> wrote: > > At this point, it looks like I had it all installed correctly - but when > I went to go to index.php or installer.php it said > > Died at Defaults.pm <http://defaults.pm/> line 1803. > > The line in question is telling me that $HOME/RELEASE file is not > available. Regardless of whether I set $HOME manually or not to $OTRS_HOME, > I get this error. > > I had sent a longer more detailed message to the list on Friday > detailing what I was experiencing. If you'd like I can forward that to you. > > Thank you for your assistance! So far I'm pretty impressed with what I > *have* seen so far, I'd like to see what it can do for us in house. > I've only been using OTRS for a week, which is about the same time I have on this list :-) Was quiet for the first few days, and now it has started to pick up a bit. Line 1803 (or just above it) occurs when $Self->{Home}/RELEASE is not found. My $Self->{Home} is defined in /path/to/otrs/Kernel/Config.pm. In my case, it points to: /home/otrs/www/otrs. Anyway, feel free to reply to this message (to the list) showing the error message and I'll try and help you out. Best regards, Gonzalo. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
-- Imagination is intelligence having fun... [EMAIL PROTECTED]
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
