I'm also trying to get my OTRS windows installation to connect to AD. I
wasn't really able to figure out the config setup in OTRS ( it's almost
unusably slow on my system... ) so I've been trying to work out how to
add LDAP authentication to my config.pm.
It looks like it's working, (I have no errors in the apache
error.log, nor do I get an error accessing customer.pl ) but I can't log
in and when I'm logged on as a user I can't pull up any customer list.
Here's the config.pm I've been using:
# Authmodule information #
$self->{'AuthModule'} = 'Kernel::System::Auth::LDAP';
$self->{'AuthModule::LDAP::Host'} = '192.168.42.245';
$self->{'AuthModule::LDAP::BaseDN'} = 'dc=bocc, DC=monroecounty-fl,
dc=gov';
$self->{'AuthModule::LDAP::UID'} = 'sAMAccountName';
$self->{'AuthModule::LDAP::SearchUserDN'} = 'CN=otrs helpdesk,
CN=users, dc=bocc, DC=monroecounty-fl, dc=gov';
$self->{'AuthModule::LDAP::SearchUserPW'} = 'password';
# Customer Authentication #
$Self->{'Customer::AuthModule'} =
'Kernel::System::CustomerAuth::LDAP';
$Self->{'Customer::AuthModule::LDAP::Host'} = '192.168.42.245';
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'cn=users, dc=bocc,
DC=monroecounty-fl, dc=gov';
$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';
$Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'CN=otrs
helpdesk, cn=users, dc=bocc DC=monroecounty-fl,dc=gov';
$Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'password';
# Get Customer Information #
$Self->{CustomerUser} = {
Name =>'LDAP Backend',
Module => 'Kernel::System::CustomerUser::LDAP',
Params => {
Host => '192.168.42.245',
BaseDN => 'DC=monroecounty-fl,dc=gov',
SSCOPE => 'sub',
UserDN => 'CN=otrs helpdesk, cn=users, dc=bocc,
DC=monroecounty-fl, dc=gov',
UserPw => 'password',
},
CustomerKey => 'sAMAccountName',
CustomerID => 'mail',
CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],
CustomerUserPostMasterSearchFields => ['mail'],
CustomerUserNameFields => ['givenname', 'sn'],
Map => [
# note: Login, Email and CustomerID needed!
# var, frontend, storage, shown, required, storage-type
[ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],
[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],
[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],
[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],
[ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],
[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],
[ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],
# [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],
# [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],
],
};
Any help welcome.
Thanks,
Eric Udell
Technical Services
Monroe County BOCC
305-289-2504
BEGIN:VCARD
VERSION:2.1
N:Udell;Eric
FN:Eric Udell ([EMAIL PROTECTED])
ORG:Monroe County BOCC
TITLE:Sr. Systems Analyst
TEL;WORK;VOICE:(305) 289-2504
TEL;CELL;VOICE:(305) 747-0223
TEL;WORK;FAX:(305) 289-2816
ADR;WORK:;;2798 Overseas Hwy.;Marathon;FL;33050;United States of America
LABEL;WORK;ENCODING=QUOTED-PRINTABLE:2798 Overseas Hwy.=0D=0AMarathon, FL 33050=0D=0AUnited States of America
URL;WORK:http://www.monroecounty-fl.gov
EMAIL;PREF;INTERNET:[EMAIL PROTECTED]
REV:20060504T173259Z
END:VCARD
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