Hi list, I've set up a generic agent job to detect ticket follow up messages, change 'ticket state' from 'new' to 'open' (because otrs does not do it automatically ) and change owner from '[EMAIL PROTECTED]' to 'support' agent.
Running the job, otrs sends an 'Ownerupdate' agent notification to 'support' agent because of ownership change. I don't want this notification being fired up by otrs. This agent preferences are set to no notification except for new tickets. Does anyone could show me a way to stop this automatic notification ? Thx *Christophe Pouillet* ------------------------------------------------------------------------
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
