Hi,
I did some research, and I found that is procmail (used with .procmailrc
provided) which pipes the mails into Postmaster.pl, which then post them into
the app (otrs). And not a daemon process as I previously thought.
It turns out that I didn't have the .procmailrc file in the ~otrs (home dir).
Well I got the file from another machine with otrs installed (and running), but
I'm still not able to get it to work properly.
It seems like procmail is not being called..
How can I make sure that procmail is being called after the user receives new
email?
Thanks,
Tona
----- Original Message -----
From: Tonatiuh Medina
To: [email protected]
Cc: Tonatiuh Medina
Sent: Monday, March 05, 2007 3:50 PM
Subject: Troubles posting emails as tickets (receiving mails)
Hi there,
I'm succesfully using fetchmail to pass email from an IMAP account to the
local "otrs" user account. However, the otrs application never picks up the
mail from the local user account to the application.
What do I need to look for?
I'm guessing that otrs has a process running all the time (daemon?) that will
check into the otrs local user account for email, is this right?
If so, how can I make sure this process is running properly (restart it)?
The only thing I needed to do, when working with the virtual environment, was
to pass the email to the otrs user account, then the otrs application did the
rest by posting them as new tickets. But in this production environment the
last part is not working; even though the email gets to the otrs user, it never
gets posted on the application.
I'm doing maintenance to a production server running 1.3.2 (not allowed to
upgrade), and I need to set up otrs' "receiving mail" capabilities. I was
successful in doing so when I was working in a virtual machine with a brand new
installation (1.3.2 also); however, I cannot get it to work in this production
environment.
Thanks a bunch in advance,
Tona.
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