Hi All,
I've upgraded recently to OTRS version 2.1.4 from version 2.0.4, and
today to 2.1.5, and since the first upgrade, I have two problems that I
have'nt got before:
1) Altough one agent have rights to add a note in a queue with no 'rw'
rights, he's not able to do that. The rights for this user are:
'move_into', 'note' and 'ro'. In the previous version was possible to do
that, and in fact, this right is just for this, for adding notes.
2) Now is not possible to reopening a new ticket that has been closed.
Before, I was able to reopen a closed ticket just adding a note and
changing the new state of the ticket to 'open', but now, when you go to
add a note in a closed ticket, you are not able to change the 'state' of
the ticket. In general, you are not able to change the state of the
ticket when you add a note, so neither is possible to 'eliminate' a
ticket. This functionality was in the version 2.0.4.
Please, I need some hekp on these issues.
Thanks in advance,
Josep
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