Queue settings, Follow Up Option = Possible will expose it in the Customer interface and, I believe, allow responses to the item to reopen the ticket.
On 3/6/07 20:50, "Kate Goodwin" <[EMAIL PROTECTED]> wrote: > Hi Bas - did you receive any response to this? I would also like to know > > Regards > Kate > > Bas Rijniersce wrote: >> Hello, >> >> Must be something very, very simple.. But how do I re-open a closed >> ticket? >> >> Bas _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
