John Blumel _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
So, the default state on tickets after an agent replies to a customer
inquiry, seems to be "closed succesful" I'm not sure if this is the
default default, or if we have inadvertently changed it, but how can
we change it to default to "open"
- [otrs] State after Agent -> Customer email John Blumel
- Re: [otrs] State after Agent -> Customer email Salvador Manzo
- Re: [otrs] State after Agent -> Customer email John Blumel