About reporting... I had a lot of problems with the stats provided by OTRS. I used a reporting tool (infomaker) which solved all my problems even in very comlicated queries. I suggest you do the same
________________________________ Από: [EMAIL PROTECTED] εκ μέρους Cyber-Ultra SG Αποστολή: Δευ 19/3/2007 9:17 πμ Προς: [email protected] Θέμα: RE: [otrs] 3 questions about: stats per user,per agent and about email notification Hello, Nobody can help about the questions below ? thx ________________________________ From: Chris <[EMAIL PROTECTED]> Reply-To: "User questions and discussions about OTRS.org" <[email protected]> To: [email protected] Subject: [otrs] 3 questions about: stats per user,per agent and about email notification Date: Wed, 7 Mar 2007 12:43:16 +0000 (UTC) >Hello, > >I have 3 questions: > >How to have stats with number of tickets (closed or still open) and time >accounting per customer (all tickets are open via Phone Ticket) ? > >Same question about agent ? > >About notification: when I open a phone ticket with "pending reminder", I get >an email after the pending time: works fine except that the message comes with >few minutes of delay. > >When I want to set an open ticket to pending state, I do not receive the >notification after the pending date. Did I miss something in the config ? > >Thank you for your answerS :-) > > >_______________________________________________ >OTRS mailing list: otrs - Webpage: http://otrs.org/ >Archive: http://lists.otrs.org/pipermail/otrs >To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >Support orr consulting for your OTRS system? >=> http://www.otrs.com/ ________________________________ Express yourself instantly with MSN Messenger! MSN Messenger <http://g.msn.com/8HMAEN/2734??PS=47575> Download today it's FREE!
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