Hello, I have 3 questions:
How to have stats with number of tickets (closed or still open) and time accounting per customer (all tickets are open via Phone Ticket) ? Same question about agent ? About notification: when I open a phone ticket with "pending reminder", I get an email after the pending time: works fine except that the message comes with few minutes of delay. When I want to set an open ticket to pending state, I do not receive the notification after the pending date. Did I miss something in the config ? Thank you for your answerS :-) _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
