Hi: Can you help me with a question?
When I compose an new ticket phone or new ticket mail, automatically gets a ticket number like this: [Ticket#2007031910000022] and then I compose other ticket gets a ticket number [Ticket#2007031910000034] I would like to be able to change to the field tn of the table ticket to have something like this: Ticket#2007031900000001 Ticket#2007031900000002 Ticket#2007031900000003.... How do I change this? Thanks a lot for your help Regards Mariuxi Campoverde Montero Help Desk [EMAIL PROTECTED] Central : (511) 222-8000 Help Desk : (511) 446-4222 Ventas : (511) 222-8000 http://www.wi-net.net **
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
