On Mo, Apr 16, 2007 at 12:08:55 -0700, Jo Rhett wrote: >>Christian Schoepplein wrote: >>This behaviour is also described in the docu. > >I'd like to point out that the single and only page on escalation >contains multiple statements which contradict both themselves and the >observed behavior of the system. > >"Thus a ticket only can escalate if it is not locked and is in an open >state. If the ticket is locked and not yet closed, the escalation time >is counted down and the ticket escalates if the time value is zero." > >Huh? It can only escalate if it is unlocked. But if it is locked it >will count down and escalate...? (the latter statement appears to be >true, and the former statement false in practice)
Open a bug report for this issue on
http://bugs.otrs.org
please. We'll check the docu, with the bug report we won't forget it :).
>Jo Rhett
-- Christian
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