On Mo, Apr 16, 2007 at 12:10:19 -0700, Jo Rhett wrote: >Christian Schoepplein wrote: >>>2. How can we enable e-mail notification of escalation without >>>modifying the source code in a way which will be overwritten during >>>an upgrade? >> >>RTFM :): >> >>http://doc.otrs.org/2.1/en/html/x1409.html#genericagent-job-for-escalated-tickets > >Hm. Let's see, that page clearly describes how to EDIT THE CODE IN A >WAY WHICH WILL BE OVERWRITTEN DURING THE NEXT UPGRADE. > >Want to read my question and try again?
Kernel/Config/GenericAgent.pm is a config file, it won't be overwritten
when a system is updated correctly .
>Jo Rhett
-- Christian
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