On Saturday 28 April 2007 10:58:43 Elias Probst wrote: > 1. I'd like to define the "Time units (work units)" field, when editing a > ticket/note as an obligatory field, so that you're forced entering a value > in this field. > If possible, I'd like to be able restricting this to specific queues or > customers. > Any ideas how this could be done?
I found out that this is possible using -> SysConfig -> Group "Ticket" -> Frontend::Ticket but this is a global setting, so now I'm looking for a way restricting this to specific queues. Any ideas? Regards, Elias P.
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