Jeff Shepherd wrote: > I have SpamAssassin on my mail server. Anything that scores a 6.0 or > higher is flagged as spam and "***SPAM***" gets added to the beginning > of the subject line. I have tried numerous filtering techniques, > including keeping a mail client (such as Thunderbird or MacMail) open to > help take out the spam before OTRS gets it. This, while it has helped, > can't possibly be the solution, I've got to be missing something. > > Right now, my Generic Agent filter for spam is as follows: > > If: > Subject = [SPAM] > X-Spam-Flag = Yes > X-Spam-Status = Yes > > Then: > X-OTRS-Ignore = Trash > > However, this doesn't help. I've tried changing Queues with it (i.e. > X-OTRS-Queue = Trash), changed the "Subject" setting (i.e. Subject = > [S][P][A][M], Subject = SPAM, Subject = "***SPAM***" - which turns out > to be invalid) and other options that I just can't remember them > anymore. I've been working on trying different tricks for the past 6 > months (OTRS was implemented on 1/1/07) and I just can't think of > anything else to try. > > I've read the following resources with no avail to a solution: > > http://doc.otrs.org/2.1/en/html/x1020.html > http://doc.otrs.org/2.1/en/html/x1215.html#email-receiving-filter > > Does anyone have any suggestions? I'm open to try anything.
We run qmail with qmail-scanner and configured qmail-scanner to delete any mail with a SpamAssassin score over X. Works just fine. I don't know which MTA you're using, but I guess there's similar software available that allows you to specify when to delete mail. You could also take a look at procmail. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
