Still working on this, and although I've made some progress, I'm kinda stuck now. I enabled "Customer Users <=> Groups" and created a new group called 'ctadmins' (Company Ticket Admins). I was hoping that by setting that group as the group under:
Config Options: Ticket -> Frontend::Customer::ModuleRegistration / CustomerFrontend::Module###CustomerTicketOverView that it would only show the Company Tickets button to members of that group. Didn't work that way. So now I'm trying to design a Ticket ACL that would prevent the display of tickets where if the ticket:customer_id matches the customer:customer_id AND they are in the 'ctadmin' group they can display the tickets. However I'm pretty short on sleep right now, so I'm fresh out of ideas. If anyone else has traveled down this path, I'd sure like to hear from you. ----- Original Message ---- From: o o <[EMAIL PROTECTED]> To: otrs@otrs.org Sent: Thursday, May 24, 2007 9:49:15 AM Subject: [otrs] Using multiple companies in OTRS Stumbled across OTRS and it looks really nice. Wondering how I can best customize it to fit my needs. I have multiple clients that I support, and I envisioned the following setup: One set of queues. One (or more) admin users per company. All normal users can only see their own tickets. All company admins can see all tickets for their company (and possibly get e-mail notification on new and completed tickets. >From what I've read in the documentation, it looks like this can't be >achieved. Granted, I've only gone thru the documentation once, and it's pretty >late. It looks like I'd have to create queues for each company in order to >have the 'company admin' users. If anyone else has done a similar >implementation, or has ideas on how to configure OTRS in such fashion, I'd >appreciate the advice. Thanks ____________________________________________________________________________________Pinpoint customers who are looking for what you sell. http://searchmarketing.yahoo.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ ____________________________________________________________________________________ Get the Yahoo! toolbar and be alerted to new email wherever you're surfing. http://new.toolbar.yahoo.com/toolbar/features/mail/index.php _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/