Dear all,
Sorry to ask a question that has for sure been already addressed but, I
didn't find any answer :-)
We use in our company the otrs system since 3 years, but we never take
time to customize it. But now it is requested by the team by our
development knowledge are limited. So
Does it exist somewhere few "plug-ins" to customize OTRS in an other way
than manually ? Because, i'm looking for few thinks like :
- When you log on, i would like to have on the first page, a
summary of tickets opened, ticket still in "root" mode, ticket pending,
etc...
- Have the possibility to change the order of the tickets when you
open a customer queue like do a order by date instead of severity etc...
Did someone develop this already ?
Regards,
Fred.
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