You might want to make sure that you unlock it. If you didn't it will still show up in your QUEUE in a locked status
_____ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Shue, Daniel G. Sent: Thursday, July 12, 2007 8:19 AM To: User questions and discussions about OTRS.org Subject: [otrs] Just while I'm asking other questions... Auto Close? Obviously, Auto Close is pretty self explanatory. But I tried one, the "pending auto close+" and once the pending time expired it showed pending "-21 min" and it did not close. Can some one give me a little more info on the pending auto close and the difference between "+" and "-"? Thanks, Daniel
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