hi there..
i am encountering the same problem. did u find a solution for this problem. if you do please let me know.
thank you
From: "Ron Plasse" <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS.org" <otrs@otrs.org>
To: <otrs@otrs.org>
Subject: [otrs] Apache ERROR: MaxRequestsPerChild
Date: Wed, 27 Jun 2007 17:09:19 -0700
Hello,
I am new to OTRS and I am trying to get my test environment stable before rolling it out to our technical support team for help desk operations. Apache is exiting unexpectedly after approximately 3 hours when I have two agent clients connected to the server with the QueueView page displayed. The page is refreshing on a 2 minute interval in each Internet Explorer window. If I dont have any agents connected then Apache does not exit unexpectedly. I have not changed the Apache configuration from what the installer configured. The Apache error log is below from the time Apache was started till the time it exited. I did a search on Google and it looks like other users have had similar issues, but all the text is in German and all I can make out is the Apache logs. Hopefully someone has a solution.
I have installed OTRS 2.1.7 using the installer otrs-2.1.7-001-win32.exe into the following VMWare Server environment.
- Windows Server 2003 R2
- 768 MB of RAM
- 100 Mb LAN
- 20 GB C: drive
[Wed Jun 27 12:04:33 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations
[Wed Jun 27 12:04:33 2007] [notice] Server built: Jan 9 2007 23:17:20
[Wed Jun 27 12:04:33 2007] [notice] Parent: Created child process 2028
[Wed Jun 27 12:04:43 2007] [notice] Child 2028: Child process is running
[Wed Jun 27 12:04:43 2007] [notice] Child 2028: Acquired the start mutex.
[Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting 250 worker threads.
[Wed Jun 27 12:04:43 2007] [notice] Child 2028: Starting thread to listen on port 80.
[Wed Jun 27 15:26:37 2007] [notice] Child 2028: Process exiting because it reached MaxRequestsPerChild. Signaling the parent to restart a new child process.
[Wed Jun 27 15:26:37 2007] [notice] Parent: Received restart signal -- Restarting the server.
[Wed Jun 27 15:26:38 2007] [notice] Child 2028: Released the start mutex
[Wed Jun 27 15:26:45 2007] [notice] Apache/2.2.4 (Win32) mod_perl/2.0.3-dev Perl/v5.8.8 configured -- resuming normal operations
[Wed Jun 27 15:26:45 2007] [notice] Server built: Jan 9 2007 23:17:20
[Wed Jun 27 15:26:45 2007] [crit] (22)Invalid argument: Parent: Failed to create the child process.
[Wed Jun 27 15:26:45 2007] [crit] (OS 6)The handle is invalid. : master_main: create child process failed. Exiting.
[Wed Jun 27 15:26:45 2007] [notice] Parent: Child process exited successfully.
[Wed Jun 27 15:26:47 2007] [notice] Child 2028: Waiting for 250 worker threads to exit.
[Wed Jun 27 15:26:47 2007] [notice] Child 2028: All worker threads have exited.
[Wed Jun 27 15:26:47 2007] [notice] Child 2028: Child process is exiting
Thank you in advance for any help that can be provided.
Thanks,
Ron
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