Hello @all,
sorry for the double post, I've send this question to otrs-de a hour
ago. But, to have a greater response group, I decided to ask the same
question in english.
Before I've written this mail, I've googled and searched the
Mailinglistarchive. Sadly without success.
I'd like to send an mail from a webform to otrs 2.2. To have a better
pre-sort, I send some additional X-OTRS Header:
<snip>
$mailheader.= "\r\n"."X-OTRS-Type: 4";
$mailheader.= "\r\n"."X-OTRS-SenderType: system";
$mailheader.= "\r\n"."X-OTRS-ArticleType: webrequest";
...
$mailheader.= "\r\n"."X-OTRS-TicketKey8: Category (Info)";
$mailheader.= "\r\n"."X-OTRS-TicketValue8: info_cat1";
$mailheader.= "\r\n"."X-OTRS-TicketKey10: Platform";
$mailheader.= "\r\n"."X-OTRS-TicketValue10: PC";
</snip>
After receiving the send mail via fetchmail and forwarding the mail to
bin/PostMaster.pl via procmail, I can see the Mail as an Ticket in OTRS.
All X-OTRS Header fields are imported expect the X-OTRS-Type Field (I
can see the field key/value in ticket table in otrs database). The
Mailadresse is set to "valid", otherwise the other X-OTRS Header fields
wouldn't be imported.
Within X-OTRS-Manual I've found a hint, that Ticket::Type should be
active ("if Ticket::Type support is active"). I greped for Ticket::Type
<snip>
Kernel/Config/Files/ZZZAuto.pm:$Self->{'Ticket::Type'} = '1';
Kernel/Config/Files/Ticket.xml: <ConfigItem Name="Ticket::Type"
Required="1" Valid="1">
</snip>
Does any one know this problem?
Thanks for any help!!!
Daniel
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