Leonardo Mateo wrote:
I was able to install and configure OTRS the way I want it, and it's working great. Currently, when a customer submits a request the agent that owns that queue will get a notification message automatically, something like; there is a new ticket in "Queue"!This is working only for one agent, I try setting it up for two more agents unsuccessfully. When a customer submits a trouble ticket to one of these two agents, they won't get a notification e- mail. I configure this the same way as the one that's working.Is this functionality limited to one agent or queue?
No.
Or what is it that I'm doing wrong?
I don't know exactly, but each agent can specify in their preferences what queues they want to receive notifications for. Is your test queue selected for all of those agents?
Nils Breunese.
PGP.sig
Description: Dit deel van het bericht is digitaal ondertekend
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
