Hi Ron,
> 1. Is there a way to modify the agent queue view to display the owner
of each ticket?
* Edit Kernel\Output\HTML\Standard\AgentTicketQueueTicketView.dtl
* Look for
# <tr valign="top">
# <td><b>$Text{"Owner"}:</b></td>
# <td><div
title="$QData{"Owner"}">$QData{"Owner","18"}</div></td>
# </tr>
* uncomment those lines (i.e. delete the '#' at the beginning of each
line
there you go.
> 2. Is there a way to change the queue where the ticket is located, in
the email and phone response screens?
You can choose the queue in the select labeled "From" (at least in my
installation.
Hope that helps, gerhard
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