Hi, This is configured on a per-agent basis through Preferences panel of each agent. You will find Move/ Change state ... notifications Yes/No drop down menus.
Best regards, Laurent Le jeudi 02 août 2007 à 16:50 +0200, Boris Ratak a écrit : > Hi, > > I'm new to OTRS, but I managed to configure most of the options i > needed, except this one : If a client opens a new ticket, I want that > OTRS send a mail to the admins of the concerned queue. Is it possible > and how do I configure it? > > thx > > B. > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
