Yes, I remember I set these options when I created my user and when I check them in my prefs, I should get a notification for almost everything for the selected queue.
But I still don't get a thing, although my customer account that created the ticket does get the notifications, so the mail sending system is working fine.
Any idea?
B.
-------------------------
Hi,
This is configured on a per-agent basis through Preferences panel of
each agent. You will find Move/ Change state ... notifications Yes/No
drop down menus.
Best regards,
Laurent
Le jeudi 02 août 2007 à 16:50 +0200, Boris Ratak a écrit :
/ Hi,
/>/
/>/ I'm new to OTRS, but I managed to configure most of the options i
/>/ needed, except this one : If a client opens a new ticket, I want that
/>/ OTRS send a mail to the admins of the concerned queue. Is it possible
/>/ and how do I configure it?
/>/
/>/ thx
/>/
/>/ B.
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