Hi, I think this setting affects only Agent's view and not Customer's view.
Laurent Le lundi 10 septembre 2007 à 12:28 +0200, Gabriele D'Andrea a écrit : > > 3 There is this issue in customer ticket view that all the > correspondence > > comes in tree view and not listed down so I can view all the > history of > > ticket in one > > Like this is what I get what is required is to modify this so I > can view them all in one go > > In the admin area, go to SysConfig -> Ticket -> > Frontend::Agent::Ticket::ViewZoom > > Change the follwing value to YES > Ticket::Frontend::ZoomExpand: > Show all articles to a ticket in the ZoomView without selecting which > article to show? > > Regards > Gabriele > ----- Original Message ----- > From: Mujtaba Karim > To: otrs@otrs.org > Sent: Monday, September 10, 2007 11:07 AM > Subject: [otrs] Need help with customer interface and ticket > placing > > > Hi all, > > Some issue in OTRS > > I have configured OTRS and it seems to work fine however two > options I cant find I am sure these are small things but I > wish some one can help me with it > > > > 1 when ever a ticket comes in to otrs the latest > ticket is displayed at the bottom of the page is there a way > so that any ticket which comes in is displayed at the top of > the page > > 2 In customer.pl once logged in is there a way to > modify search parameters with specified queue > > 3 There is this issue in customer ticket view that all > the correspondence comes in tree view and not listed down so I > can view all the history of ticket in one > > Like this is what I get what is required is to modify this > so I can view them all in one go > > Zoom Ticket#: 200709101096 > > > Age: 2 hours 51 minutes > > > > 4 > > Print > > > Created: 09/10/2007 11:13:43 > > > > 5 > > |-->customer (webrequest) 09/10/2007 11:13:43 > |-->system (email-external) 09/10/2007 11:13:43 > |-->customer (webrequest) 09/10/2007 11:15:04 > |-->system (email-external) 09/10/2007 > 11:15:04 > |-->system (email-notification-ext) > 09/10/2007 11:15:05 > |-->agent (note-external) 09/10/2007 > 11:16:58 > |-->agent (note-external) 09/10/2007 > 11:18:49 > |-->customer (email-external) > 09/10/2007 11:36:02 > |-->system (email-external) > 09/10/2007 11:36:02 > |-->>>customer (webrequest) > 09/10/2007 11:38:44 > |-->system > (email-external) 09/10/2007 11:38:44 > > > > 6 > > > > Mujtaba Karim > > Customer Support Manager > > PixSense Inc. > > 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 > Pakistan > > C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: > [EMAIL PROTECTED] > www.pixsense.com > > > > > > > > > ______________________________________________________________ > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support or consulting for your OTRS system? > => http://www.otrs.com/
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