hmm... I didn't noticed he was referring to Customer view.
Unfortunately, there's not a corrsponding setting in sysconfig for customer
view...maybe enabling it on the agent side, will modify customer view too (I
don't think so, but it'll worth a try)
Gabriele
----- Original Message -----
From: Laurent Minost
To: User questions and discussions about OTRS.org
Sent: Monday, September 10, 2007 2:47 PM
Subject: Re: [otrs] Need help with customer interface and ticket placing
Hi,
I think this setting affects only Agent's view and not Customer's view.
Laurent
Le lundi 10 septembre 2007 à 12:28 +0200, Gabriele D'Andrea a écrit :
> 3 There is this issue in customer ticket view that all the
correspondence
> comes in tree view and not listed down so I can view all the history
of
> ticket in one
> Like this is what I get what is required is to modify this so I can
view them all in one go
In the admin area, go to SysConfig -> Ticket ->
Frontend::Agent::Ticket::ViewZoom
Change the follwing value to YES
Ticket::Frontend::ZoomExpand:
Show all articles to a ticket in the ZoomView without selecting which
article to show?
Regards
Gabriele
----- Original Message -----
From: Mujtaba Karim
To: otrs@otrs.org
Sent: Monday, September 10, 2007 11:07 AM
Subject: [otrs] Need help with customer interface and ticket placing
Hi all,
Some issue in OTRS
I have configured OTRS and it seems to work fine however two options I
cant find I am sure these are small things but I wish some one can help me with
it
1 when ever a ticket comes in to otrs the latest ticket is
displayed at the bottom of the page is there a way so that any ticket which
comes in is displayed at the top of the page
2 In customer.pl once logged in is there a way to modify search
parameters with specified queue
3 There is this issue in customer ticket view that all the
correspondence comes in tree view and not listed down so I can view all the
history of ticket in one
Like this is what I get what is required is to modify this so I can
view them all in one go
Zoom Ticket#: 200709101096
Age: 2 hours 51 minutes
4
Print
Created: 09/10/2007 11:13:43
5
|-->customer (webrequest) 09/10/2007 11:13:43
|-->system (email-external) 09/10/2007 11:13:43
|-->customer (webrequest) 09/10/2007 11:15:04
|-->system (email-external) 09/10/2007 11:15:04
|-->system (email-notification-ext) 09/10/2007
11:15:05
|-->agent (note-external) 09/10/2007 11:16:58
|-->agent (note-external) 09/10/2007 11:18:49
|-->customer (email-external) 09/10/2007
11:36:02
|-->system (email-external) 09/10/2007
11:36:02
|-->>>customer (webrequest)
09/10/2007 11:38:44
|-->system (email-external)
09/10/2007 11:38:44
6
Mujtaba Karim
Customer Support Manager
PixSense Inc.
172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan
C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: [EMAIL PROTECTED]
www.pixsense.com
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