I just recently set up a filter for this. It looks in the body for the email address and then it markes the From with this address.
Barry Keyles -----Original Message----- From: Nils Breunese (Lemonbit) [mailto:[EMAIL PROTECTED] Sent: Friday, September 21, 2007 5:12 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Request/Idea: Archive mail in OTRS from Thunderbird /Other pluggable mail client Håvard Sørli wrote: > Nils Breunese (Lemonbit) wrote: > >> When I have something sitting in my inbox that really should be >> sitting >> in OTRS I just forward the message to OTRS. > > The From (and other) information in OTRS gets wrong info with this > solution. When you answer the thicket you have to change To: My mail client (Apple Mail) has the option to 'forward as original', which works just fine in these cases. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
