> Nils Breunese (Lemonbit) wrote: > > > When I have something sitting in my inbox that really should be > > sitting in OTRS I just forward the message to OTRS. > > The From (and other) information in OTRS gets wrong info with > this solution. When you answer the thicket you have to change To: >
I resend the message change the TO to the OTSR. This maintains the FROM but you loose the correct header information. Q _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
